Inside sales at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, BiotechnologyIndustries

Requirements

Driven by sales goals; finds motivation in achieving targets
Excellent communicator; able to engage and influence at all levels
Positive attitude and desire to succeed collectively
Effective time management skills to prioritize and complete tasks
Proficiency in CRM, MS Word, Excel, Outlook, PowerPoint, or similar
Excellent written and verbal communication skills
Ability to function effectively in a high-performance team
Initial business experience in sales or any other customer-facing role in IVD or healthcare or Life Science industry could be an advantage
Ability to balance multiple tasks simultaneously, meet deadlines, and prove reliability in communication and actions
Minimum BSc or equivalent

Responsibilities

Assist Key Account Managers (KAM) and Local Account Managers (LAM) with key accounts
Manage low-value accounts to ensure consistent service and support
Conduct deeper dives for next best actions to support LAMs with back-office support
Pull Customer Business Reviews (CBR) for strategic accounts to provide insights and recommendations
Identify sales or growth opportunities with new and existing customers
Collaborate with Laboratory/Key/Clinical Account Managers to effectively drive sales within assigned territory
Manage and close opportunities and sales leads generated by LAM or colleagues in Marketing and Technical Support teams
Maintain and develop the current customer database through the company's customer relations management software (Sales Force CRM)
Coordinate sales processes for assigned accounts within your sales territory
Support customer requests for information and provide timely responses
Responsible for CPQs (Configure, Price, Quote) across their region, with pricing provided by LAM
Complete Validation Agreements for approval
Support patient pathway projects to improve customer experience and outcomes
Coordinate CPRT (Customer Product Review Tests) Audits to ensure compliance and quality standards
Support instrument installs and validation processes to ensure accurate setup and functionality
Coordinate and arrange test send-aways as required
Support Tender responses to secure new business opportunities
Provide backorder management support to ensure timely delivery of products
Consistently communicate successes, failures, and guidelines to enhance the overall operating efficiency of the team, region, and sales organization
Offer sales projections for the designated region to aid in comprehending and strategizing for the business
Participate in sales, product, and systems training, marketing campaigns, and special projects as presented by the company
Develop appropriate selling skills consistent with company philosophy, policies, and procedures
Call customers at month-end to place orders and ensure timely processing

Skills

Key technologies and capabilities for this role

Inside SalesSalesforce CRMCustomer Relationship ManagementAccount ManagementCPQSalesforceCustomer Business Reviews

Questions & Answers

Common questions about this position

Is this an in-office or remote position?

This is an in-office position with environmental conditions specified as Office and a standard Monday-Friday work schedule.

What are the key responsibilities of this Inside Sales role?

Responsibilities include supporting key accounts, identifying sales opportunities, managing customer relationships via Salesforce CRM, handling pricing and quotations, and providing project support such as instrument installs and tender responses.

What skills or experience are required for this position?

The role requires sales experience, customer relationship management skills with Salesforce CRM, collaboration with account managers, and knowledge of sales processes including CPQs, tenders, and product validation.

What is the work environment like at Thermo Fisher Scientific?

It's a dynamic and ambitious environment where you'll work with a diverse and skilled team in the Immunodiagnostics Division to deliver outstanding outcomes with top-tier products.

What makes a strong candidate for this Inside Sales role?

A highly motivated professional with sales experience, strong customer relationship skills, ability to collaborate with account managers, and familiarity with CRM tools like Salesforce would stand out.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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