Infra Tech Support Practitioner at Accenture

Jaipur, Rajasthan, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Minimum 2 year(s) of experience (with some sections noting 0-2 years) in Service Desk Management
15 years full time education
Proficiency in Service Desk Management (Must Have skill)
Good to have: Experience with customer relationship management tools
Strong understanding of incident management processes
Familiarity with ticketing systems and service level agreements
Ability to communicate technical information clearly to non-technical users

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (remote and onsite)
Provide hardware/software support and implement technology at the operating system-level across server and network areas, and for particular software solutions/vendors/brands
Perform L1 and L2/basic and intermediate level troubleshooting
Build knowledge and support the team
Participate in Problem Solving discussions
Assist in troubleshooting and resolving client issues effectively
Collaborate with team members to enhance service delivery and client satisfaction
Document client interactions and resolutions to improve future support processes
Engage with clients to understand their needs and ensure smooth operation of systems
Leverage product knowledge to identify client issues and design effective resolutions

Skills

Service Desk Management

Incident Management

Ticketing Systems

Service Level Agreements

Troubleshooting

Problem Solving

Customer Relationship Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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