[Remote] Inbound Inside Sales Representative at First American

Iowa, United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High School Diploma or equivalent
1-3 years inbound call center sales experience
Excellent customer service skills
Excellent oral, written communication and listening skills
Ability to clearly and effectively communicate to both external and internal customers
Excellent organizational skills (Multi-tasking, prioritizing and follow up)
Demonstration of teamwork skills and initiative required
Ability to work under pressure and remain flexible to changing schedules and demands
Ability to apply common sense, understanding and problem solving
Type minimum of 45 words per minute
Working knowledge of Windows and Microsoft Office
Basic math skills required
Knowledge of the real estate or mortgage industry helpful

Responsibilities

Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers
Troubleshoot inbound calls from existing customers and redirect calls to proper departments as required
Process Real Estate Applications/contracts
Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
Process auto-renewal preventions
Process and send Real Estate invoices as required
Process seller’s coverage cancelation/Overcome cancelation requests
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
Consistently perform compliant wrap-ups
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
Keep abreast of industry, contract coverage and limits, process and procedures

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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