In-House Network Representative
Devoted Health55,000 - 65,000 USD/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates must have at least one year of call center experience (inbound or outbound), reside in the Eastern or Central Time Zone in one of the states listed, and possess two years of customer service experience. Strong customer service orientation, attention to detail, strong typing and computer navigation skills, ability to manage multiple priorities, effective verbal and listening communication skills, and a high school diploma or equivalent are required.
Responsibilities
The Inbound Contacts Representative will address incoming telephone, digital, or written inquiries, perform basic administrative tasks, resolve customer issues and answer benefit questions, record customer interactions, escalate unresolved grievances, and follow a training schedule including virtual training and a subsequent work schedule from 10:30 AM to 7:00 PM Eastern time, potentially including weekends and overtime, while adhering to an attendance policy during the initial 120-day appraisal period.
Skills
Call Center Experience
Customer Service
Typing
Computer Navigation
Communication Skills
Multitasking
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees