In Home Coach at Allurion

St Louis, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees
Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
Excellent team developing skills
Experience supporting and delivering on sales requirements
Ability to plan well and prioritize multiple projects simultaneously
Maintain character under tight pressure in an adaptable environment
Excellent critical thinking skills to collect appropriate data and make good decisions quickly
Excellent written and verbal communication skills
Active listener; strong communication - verbal and nonverbal
Good analysis; solves basic problems
Manages time; takes direction from leader
Builds relationships with teammates
Basic understanding of the products and services offered
Adaptable to change; manages change in work priorities
Contributing team member and pursues relationships to advance work
Provides peer to peer feedback
Inspires peers through engagement and team support
Reliable transportation required in order to report daily to Forward Stocking Location
Technical experience in assembling and/or dissembling electronic devices (preferred)
Technical certifications (preferred)

Responsibilities

Supervise and coordinate the daily activities of the Delivery Expert Setup Operation
Motivate, develop, and guide a team of remote Technicians across the U.S. to ensure outstanding customer service, consistent product offering, and effective task follow-through
Manage and instruct the daily activities of the team including using all available instruments to ensure effective supervision, planning, and managing functions
Develop experts while driving sales, operational, and customer service metrics by motivating experts, holding them accountable for performance, and providing consistent and targeted feedback
Demonstrate understanding of sales behaviors, resources, and customer service best practices while educating teams on Asurion products to Serve, Solve, and Sell with every interaction
Use data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
Resolve client and internal complaints and questions
Communicate solutions, effectiveness, best practices, and opportunities within the organization
Adhere to internal standards, policies, and procedures
Perform other duties as assigned
Supervise 5-15 employees
Travel up to 30% of the time, including overnight

Skills

Key technologies and capabilities for this role

Team ManagementSalesCustomer ServiceData AnalysisCritical ThinkingInterpersonal SkillsProject PrioritizationConflict Resolution

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

The role involves supervising remote Technicians across the U.S., but requires reliable transportation to report daily to a Forward Stocking Location.

What are the key skills required for the In Home Coach position?

Key skills include excellent interpersonal and team developing skills, experience supporting sales requirements, ability to plan and prioritize projects, critical thinking, and strong written and verbal communication.

What education and experience are required for this role?

A Bachelor’s degree or associate degree from an accredited institution or equivalent work experience is required, along with 1+ years of supervisory experience with aptitude for motivating and coaching employees. Technical experience in assembling and/or dissembling electronic devices is preferred.

What does the company culture emphasize for this role?

The role emphasizes Asurion’s Core Values, motivating teams, providing feedback, building relationships, and driving sales and customer service through Serve, Solve, and Sell practices.

What makes a strong candidate for the In Home Coach position?

Strong candidates have supervisory experience, skills in motivating and coaching teams, sales delivery experience, and technical aptitude with electronics, along with excellent communication and adaptability.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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