Implementation Specialist, RCM at Brightseed

Peachtree Corners, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthtech, SaaSIndustries

Requirements

High school diploma, college coursework a plus
3-5 years of healthcare billing and/or RCM experience
Knowledge of DME billing
Knowledge of Brightree platform
Minimum of two years customer service experience
High proficiency with MS Office Suite; expert Excel skills
Proficiency with Salesforce, SharePoint, and Smartsheet
Advanced proficiency with Microsoft Excel
Project Management background
Ability to solve issues quickly and effectively through a methodical, systematic approach
Passionate about customer service with strong problem-solving skills focused on identifying and putting in place solutions for customers
Excellent attention to detail and the understanding of how to investigate and trouble-shoot pricing issues

Responsibilities

Deliver a successful RCM services implementation to customers
Define and drive the completion of key components required for customers to go-live with RCM services
Lead the full implementation process from the Sales Team to RCM go-live
Participate in specific training calls with BMS Implementation Team
Ensure customers have required modules in place for a successful go-live with RCM services
Manage onboarding handoff from Sales Team
Ensure that we have received complete Onboarding Order Forms signed by customer
Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
Verify correct database configuration
Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
Validate customer go-live readiness
Prepare and submit initial customer-specific reports as needed
Guide customer through go-live process
Transition customer to Customer Experience Team for account management
Ensure adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
Implement and adhere to policies, procedures, and systems within the Brightree systems

Skills

Key technologies and capabilities for this role

RCMBillingImplementationCustomer TrainingClaims ProcessingAR ManagementTroubleshootingProcess AnalysisVerbal CommunicationWritten Communication

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the RCM Implementation Specialist role?

The role requires expertise in RCM billing, strong verbal and written communication skills, the ability to work in a fast-paced environment, and being a team player to troubleshoot billing and process scenarios.

What is the company culture like at Brightree?

Brightree emphasizes innovation in cloud-based patient management software, focuses on people to positively impact customers' businesses and patients' lives, and fosters a team-oriented environment.

What makes a strong candidate for this Implementation Specialist position?

A strong candidate is an RCM billing expert who excels in fast-paced settings, communicates effectively with customers and teams, takes ownership of customer relationships, and can lead implementations while troubleshooting issues.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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