[Remote] Hypercare Implementation Manager at bswift

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Benefits Administration, TechnologyIndustries

Requirements

Bachelor’s degree

Responsibilities

Serve as the owner of the transition process from implementation to ongoing administration, including go-live execution, events-in-transition, and post–go-live hypercare activities
Lead key internal meetings such as Transition to Ongoing kickoff sessions, knowledge-transfer and training sessions, and ongoing status meetings
Monitor client health post–go-live and partner with receiving teams to ensure timely resolution of issues throughout the hypercare period
Manage timelines, cross-team dependencies, and internal workflows across implementation teams, ongoing client services, the service center, and centers of excellence
Keep executive leadership informed of progress, risks, outstanding issues, and milestone achievement during transition and hypercare
Hold all internal stakeholder teams accountable for successful completion of key milestones and deliverables
Proactively identify risks and issues; escalate appropriately to minimize impact to client experience or operational readiness
Communicate turnaround times and delivery expectations to maintain alignment across all involved teams
Ensure completion and acceptance of all required documentation by implementation teams, including ongoing processing guides, requirements documentation, demographic mappers, service center call guides & FAQs, and system test plans
Confirm receiving teams are fully prepared and knowledgeable to support ongoing client operations
Create and maintain a structured feedback loop between ongoing administration, implementation, product, and sales teams to drive continuous improvement across future implementations
Stay current on industry trends and recommend enhancements to bswift’s implementation and client service approach

Skills

Key technologies and capabilities for this role

benefits administrationclient implementationcross-functional coordinationknowledge transferrisk mitigationoperational supportproject managementHR technologycloud platforms

Questions & Answers

Common questions about this position

What is the salary or compensation for the Hypercare Implementation Manager role?

This information is not specified in the job description.

Is this Hypercare Implementation Manager position remote or office-based?

The company operates from downtown Chicago and remotely across the country.

What key skills or responsibilities are required for the Hypercare Implementation Manager?

The role requires skills in transition oversight, leading internal meetings, project management across teams, risk and issue management, and ensuring client health post-go-live.

What is the company culture like at bswift?

bswift offers a fun, flexible, and creative environment with opportunities for professional and personal growth, emphasizing values like pursue excellence, embrace accountability, deliver superior service, and be a great place to work.

What makes a strong candidate for the Hypercare Implementation Manager position?

Motivated and goal-driven individuals who share bswift's passion for delivering excellence and creating solutions that make a difference, with alignment to company values.

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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