Implementation & Operations Manager at Sonic

Boston, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, Prenatal Medicine, AIIndustries

Interest in Sonio's mission to improve women's and children's health through prenatal technology
First experience in project management
Takes initiative and solves problems proactively without waiting
Works well with others and challenges ideas to improve outcomes
Comfortable communicating with clients, handling requests, and managing difficult situations calmly
Independent, reliable, and able to progress work without micromanagement
Anticipates needs and ensures alignment through clear communication
Hands-on, practical, and willing to roll up sleeves to get things done

Own the full implementation process: planning, coordination, timelines, and risk management
Act as the main client-facing project manager during onboarding, aligning expectations between client and Sonio
Build strong product knowledge across software, clinical use cases, and system architecture
Translate client needs into clear actions for product and engineering teams
Collaborate with Account Managers, product specialists, and solution engineers for smooth delivery
Bridge communication between clients and internal teams to align on scope, timelines, and deliverables
Perform basic technical troubleshooting or escalate issues as needed
Define key KPIs and analyze usage data to track go-live readiness and success
Ensure smooth go-live and transition from Sales to Account Management
Focus on client value, adoption, and satisfaction
Help build scalable onboarding processes and documentation for future clients