Implementation Manager

Toronto, Ontario, Canada

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$120,000 – $160,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Sales, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Computer Science, or a related field, along with a minimum of 5 years of experience in project management, ideally within a technology sales or SaaS environment. Demonstrated experience leading and mentoring teams is essential, and strong communication and interpersonal skills are required.

Responsibilities

The Implementation Manager will oversee the entire implementation lifecycle for the sales intelligence platform, including project management, team leadership, customer onboarding, and coordination of internal teams. They will conduct customer onboarding sessions, facilitate data integration and testing, and act as the primary point of contact for customers during the implementation phase, ensuring a seamless transition and driving early value realization.

Skills

Project Management

Team Leadership

Communication

Interpersonal Skills

Customer Onboarding

Data Integration

Testing

Sales Intelligence

Citylitics

Data intelligence for infrastructure sales insights

About Citylitics

Citylitics offers a data intelligence platform that provides sales insights for the infrastructure industry, focusing on sectors like water, transportation, and energy. The platform processes millions of public documents to deliver predictive insights into future infrastructure projects, helping clients such as cities and utilities identify potential customers. Unlike competitors, Citylitics specializes in transforming extensive public data into actionable insights that enhance lead generation strategies. The company's goal is to help businesses capitalize on the current infrastructure investment boom by providing essential sales intelligence.

Milwaukee, WisconsinHeadquarters

2012Year Founded

$5.7MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Government & Public Sector, Enterprise SoftwareIndustries

51-200Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Risks

Emerging data analytics startups could dilute Citylitics' market share.

Rapid AI advancements may require significant R&D investment to stay competitive.

Economic downturns could lead to budget cuts in public infrastructure spending.

Differentiation

Transforms over a billion documents into high-value intelligence for infrastructure markets.

Specializes in predictive insights for sectors like water, transportation, and energy.

Offers dashboards tracking 500,000 Capital Improvement Plans and 277,000 compliance violations.

Upsides

Infrastructure Investment and Jobs Act boosts demand for Citylitics' tracking capabilities.

Smart city initiatives increase demand for data-driven insights in urban planning.

Public-private partnerships create opportunities to expand Citylitics' client base.

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