[Remote] Implementation Manager, Enterprise Scribe at Commure

United States

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$100,000 – $120,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthTechIndustries

Requirements

Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
7+ years of experience in SaaS technology, healthcare technology or a similar role
Technical aptitude with basic data analysis capabilities i.e. SQL
Experience with data visualization tools (Looker, Tableau)
Excellent project management skills with the ability to manage multiple projects

Responsibilities

Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state
Define and standardize implementation methodologies and best practices across the organization
Develop and execute comprehensive implementation plans aligned with client objectives and timelines
Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
Configure and customize Commure solutions to meet specific client requirements and workflows
Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
Create and maintain data pipelines and analytics workflows to monitor implementation progress
Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
Design and deliver training programs for various user groups (providers, staff, administrators)
Establish and track key performance indicators (KPIs) to measure implementation success
Build automated reporting solutions to track implementation progress and success metrics
Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
Create and maintain implementation documentation, best practices, and process improvements
Collaborate with Product and Engineering teams to resolve technical issues during implementation
Drive continuous improvement of implementation processes based on metrics and feedback
Mentor junior team members and facilitate knowledge sharing across the organization

Skills

Key technologies and capabilities for this role

Client OnboardingImplementation ManagementTeam LeadershipHealthcare ITProduct AdoptionStrategic Client RelationshipsProject Management

Questions & Answers

Common questions about this position

What is the salary range for the Implementation Manager role?

The salary range is $100K - $120K.

Is this position remote, and are there any travel requirements?

This role is entirely remote-based with travel requirements.

What key skills are required for this Implementation Manager position?

Key skills include leading implementation projects, configuring solutions, building tools and dashboards with Retool, creating data pipelines and SQL queries, and designing training programs.

What is the company culture like at Commure?

Commure has bold ambitions to reimagine healthcare with AI solutions, emphasizes rapid growth (over 300% year-over-year), and fosters an innovative environment backed by top investors, focusing on transforming a $4.5 trillion industry.

What makes a strong candidate for this Implementation Manager role?

A strong candidate has experience at the Manager/Senior Manager level driving end-to-end client implementations, leading teams, standardizing methodologies, and handling technical tasks like Retool development, SQL, and cross-functional coordination for enterprise healthcare clients.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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