Implementation Manager - EMEA at Drata

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Compliance Automation, SaaSIndustries

Requirements

5+ years of experience in software implementation, consulting, or project management within a B2B SaaS environment
Experience managing multiple customer implementations simultaneously and delivering projects on time and within scope
Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and an understanding of how they apply to customer environments
Strong technical aptitude with the ability to understand and communicate concepts related to APIs, integrations, and data flows at a high level
Excellent communication and organizational skills with the ability to build rapport and drive alignment across teams and customers
Problem-solving mindset with the ability to adapt to changing priorities in a fast-paced, high-growth environment
A customer-first mindset and passion for helping organizations achieve their security and compliance goals
Candidates must reside in the London Metro area (Hybrid role with two days per week in office)

Responsibilities

Own the end-to-end implementation process for assigned customers by creating project timelines, defining milestones, and ensuring all deliverables are met on schedule
Monitor progress, manage risks, and coordinate internal and external stakeholders to ensure successful outcomes
Build trust-based relationships with customers by understanding their business needs and translating them into tailored implementation plans
Serve as the primary point of contact during onboarding, anticipating needs and ensuring a high-quality customer experience
Configure and customize Drata’s SaaS platform to align with customer requirements while applying best practices to ensure scalable, sustainable adoption
Collaborate with Solutions Architects and Product teams to troubleshoot and resolve technical challenges
Conduct training sessions, workshops, and knowledge-sharing activities that empower customers to confidently use the platform
Provide guidance and documentation to support customer self-sufficiency post-launch
Partner with Sales, Product, Engineering, and Customer Success teams to coordinate seamless handoffs and ensure clear communication across the customer lifecycle
Escalate risks or feedback proactively to support continuous improvement
Contribute ideas to enhance implementation tools, templates, and processes that improve efficiency and scalability across the team
Contribute to the team’s success by sharing best practices, supporting peers, and helping refine deliverables

Skills

Project Management

Software Implementation

Compliance

Customer Relationship Management

Onboarding

Stakeholder Coordination

Risk Management

Platform Configuration

Drata

Automates security and compliance processes

About Drata

Drata provides a platform that automates security and compliance processes for companies, helping them achieve and maintain continuous compliance with standards like SOC 2, ISO 27001, and HIPAA. The platform works by integrating with over 75 different technologies to continuously monitor a company's security posture and collect evidence needed for compliance audits. This automation reduces the need for manual tasks, such as taking screenshots and managing spreadsheets, making the compliance process more efficient. Drata primarily serves fast-growing technology and SaaS companies that face challenges in managing compliance due to rapid growth and complex regulations. Unlike its competitors, Drata focuses on providing a comprehensive, integrated solution that ensures clients are always audit-ready. The goal of Drata is to simplify compliance management, allowing businesses to save time and resources while building trust with their customers.

San Diego, CaliforniaHeadquarters

2020Year Founded

$319.2MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Health benefits

Learning enrichment stipends

Flexible PTO

Work from home stipend

401k

Parental leave

Risks

Integration challenges from acquisitions like oak9 may disrupt service delivery.

AI-generated responses in compliance may face client resistance over accuracy concerns.

Rapid platform expansion could strain infrastructure, risking service outages.

Differentiation

Drata automates compliance with over 75 technology integrations, streamlining audit readiness.

Founded in 2020, Drata focuses on continuous compliance for fast-growing tech companies.

Drata's AI-driven solutions reduce manual compliance tasks, enhancing efficiency and accuracy.

Upsides

Drata's acquisition of oak9 integrates compliance into the software development lifecycle.

AI Questionnaire Automation accelerates sales cycles by minimizing security review delays.

Strategic alliances, like with 360 Advanced, expand Drata's market reach and service offerings.

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