Job Description

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

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About Observe

At Observe, we're not just building software – we're crafting experiences that transform how people see and interact with their data. Our mission is to break down the walls between data and tooling silos to create a unified, visual, and interactive landscape where information comes to life.

We're a team of dedicated innovators tackling a challenging space. Together, we'll build products that don't just display data – they illuminate insights and inspire action.

We value building a thoughtful and intentional company culture. We prioritize autonomy, quality, feedback, and bias toward action.

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The Opportunity

A major banking customer is rolling out distributed tracing across thousands of microservices—most of them running on AWS Lambda, ECS (Fargate & EC2), EKS, and other AWS technologies. You will be the technical lead and trusted advisor who turns that vision into a production-grade OpenTelemetry deployment on the Observe platform. Expect deep technical work, executive-level stakeholder management, and measurable customer impact.

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What You’ll Do

• Lead end-to-end implementations: Gather requirements, design the architecture, and drive execution of large-scale Observe deployments for containerized and serverless workloads.
• Design & tune OpenTelemetry pipelines: Size, deploy, and harden the Observe Agent / OpenTelemetry Collector fleet (hundreds of collectors, > 100k spans/s) across Lambda layers, sidecars, and gateway modes.
• Instrument AWS services: Guide engineering teams in adding tracing to Lambda functions, ECS/Fargate tasks, EKS pods, API Gateway, DynamoDB, and other AWS services; create CI/CD-friendly templates to accelerate adoption.
• Operate like a project manager: Own the plan, risks, budget burn-down, and success metrics (SLIs/SLOs).
• Enable the customer: Run hands-on workshops, produce runbooks, and hand off a sustainable operating model.
• Influence the product: Feed real-world requirements back to Product & Engineering.

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What You Bring

• 5+ years in observability, SRE, or performance-engineering roles.
• Demonstrated success rolling out OpenTelemetry or equivalent tracing tech at enterprise scale (10k+ pods/VMs or 10k+ Lambda invocations/sec).
• Deep expertise with AWS serverless & container services—Lambda, ECS, Fargate, EKS, CloudWatch, X-Ray—and how OpenTelemetry fits in.
• Solid scripting or coding skills (Go, Python, Java, or similar) and familiarity with CI/CD pipelines (GitHub Actions, CodePipeline, Jenkins, etc.).
• Consulting-grade soft skills: executive presence, clear written communication, workshop facilitation.
• Working knowledge of Agile or PMP-style delivery in Fortune-2000 environments.
• Ability to travel within Australia ~25% of the time.

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Bonus Points

• Hands-on experience with Dynatrace, AppDynamics, Datadog, Splunk, New Relic, Sumo Logic, or similar products.
• Familiarity with OPAL, PromQL, or other observability query languages.
• Certifications: AWS Solutions Architect – Professional, Kubernetes CKA/CKAD, PMP, ITIL.

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Location & Work Style

This role is based in Sydney with a hybrid office/remote schedule. We will consider outstanding candidates in Melbourne or other Australian cities provided they can travel to customer sites and the Sydney office as needed.