\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Champion the voice of the client across the organization, ensuring their needs and goals shape how we deliver and evolve our solutions.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with Implementation, Product, Engineering, and Support teams to ensure client success is embedded across the organization.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Product Adoption & Success Frameworks\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Design and operationalize a scalable client success framework focused on driving adoption, engagement, and long-term satisfaction.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Launch programs such as onboarding journeys, success plans, product usage metrics, QBRs, and education campaigns that guide clients to maximize Bankjoy’s value.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Establish repeatable playbooks and tools to track and accelerate product adoption across our client base.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Team Leadership & Escalation Management\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Lead and coach the Client Success Management (CSM) team, providing support on client strategy, best practices, and skill development.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Act as a senior point of contact for escalations, empowering the team while stepping in to support when necessary.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Foster a culture of accountability, innovation, and proactive client engagement.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Cross-Functional Collaboration\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Establish a framework to work closely with Implementation team members to deliver a white-glove onboarding experience that sets clients up for long-term success.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Partner with the Tech Support team to ensure smooth post-launch transitions and proactive resolution of client needs.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Collaborate with Sales to ensure seamless handoffs and alignment on client goals.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Provide structured feedback loops to Product and Engineering to influence roadmap decisions based on client insights.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work with Marketing to highlight client wins, drive engagement campaigns, and support client advocacy initiatives.\u003Cbr />\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Measurement & Insights\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Define, track, and report on KPIs such as product adoption, engagement scores, retention, and client satisfaction.\u003Cbr />\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Deliver executive-level reporting on the health of the client base and opportunities for deeper impact.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>🎯 What You Bring \u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Expert technical aptitude to quickly learn Bankjoy's applications and the business rules that govern banking to understand the context for integrations with customer systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong customer focus and solutions-oriented mindset. Strong training delivery skills with an ability to earn the trust of customers.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience using project management and customer relationship management systems such as Smartsheet \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Desire to exceed goals and achieve results; satisfaction derived from meeting deadlines and finishing projects.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Bankjoy\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong organization skills and a relentless attention to detail\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent written and verbal communication skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">We’re committed to keeping the process transparent and moving quickly, so feel free to ask questions along the way.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch2>\u003Cstrong>🎁 What You Get\u003C/strong>\u003C/h2>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">A fast-paced and collaborative environment \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive compensation\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Stock options at a well-funded startup\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">100% medical, dental and vision coverage for you on our base plans\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">50% coverage for families in the US & 100% coverage for families in Canada\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401(k) plan with 4% company matching (US Employees)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">3-5 weeks PTO depending on tenure\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">5 health days\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">15 holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">End of year shutdown\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Performance-based bonuses (US & Canadian Employees)\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Remote first culture\u003C/p>\u003Cp style=\"min-height:1.5em\"> \u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>⚖️ Equal Employment Opportunities at Bankjoy\u003C/strong>\u003C/h2>\u003Cp style=\"min-height:1.5em\">Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">#LI-Remote\u003C/p>",false,"https://jobs.ashbyhq.com/bankjoy/a8bf60f1-574d-4a42-a749-fbe96b3550c5",{"id":73,"name":74,"urlSafeSlug":74,"logo":75},[105,106],{"city":30,"region":30,"country":36},{"city":107,"region":108,"country":36},"Austin","Texas","2025-08-30T07:15:05.22Z",2,"The ideal candidate will have over 5 years of experience in customer onboarding, implementations, or project management within an enterprise SaaS or Fintech company. They must possess expert technical aptitude to quickly learn Bankjoy's applications and banking business rules, a strong customer focus and solutions-oriented mindset, and excellent training delivery skills. Experience with project management and CRM systems like Smartsheet is required.","The Director of Client Success will lead and scale the client success function, acting as an executive sponsor for key accounts to drive client growth and strategic relationships. They will champion the client's voice internally and partner with various teams to embed client success throughout the organization. Responsibilities include designing and operationalizing a scalable client success framework focused on adoption, engagement, and satisfaction, launching programs like onboarding journeys and QBRs, and establishing repeatable playbooks to accelerate product adoption. The role also involves leading and coaching the Client Success Management team, managing escalations, fostering a culture of accountability, and collaborating cross-functionally with Implementation, Tech Support, Sales, Product, Engineering, and Marketing teams. Key duties include defining, tracking, and reporting on client success KPIs such as adoption, engagement, retention, and satisfaction, and delivering executive-level reporting on client base health and opportunities.",{"employment":114,"compensation":119,"experience":124,"visaSponsorship":130,"location":131,"skills":132,"industries":143},{"type":115},{"id":116,"name":117,"description":118},"7b45c8cf-5aad-4473-9b42-e655134195c8","Full Time","Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":120,"maxAnnualSalary":121,"currency":122,"details":123},150000,160000,"USD","Base salary with bonus and equity.",{"experienceLevels":125},[126],{"id":127,"name":128,"description":129},"de6fc08d-b7f4-4514-8560-7f69a3611e1e","Expert & Leadership (9+ years)","Leverage deep expertise and lead strategic initiatives.",{"type":11},{"type":11},[133,134,135,136,137,138,139,140,141,142],"Client Success Management","FinTech","Digital Banking","SaaS","Relationship Management","Product Adoption","Team Leadership","Cross-functional Collaboration","Customer Onboarding","Strategic Planning",[144,145,148],{"id":69,"name":68},{"id":146,"name":147},"00000000-0000-0000-0000-000000000000","Banking",{"id":146,"name":136},["Reactive",150],{"$ssite-config":151},{"env":152,"name":153,"url":154},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",157],{"company-Bankjoy":-1,"company-jobs-4f348ee6-f040-4993-8074-475cc646680f-carousel":-1},"/company/Bankjoy",{}]