Implementation Specialist
XplorFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have 1-5 years of experience in project coordination, preferably in a SaaS or technology-enabled services business, with experience in IT/OT/IoT and API integrations. Customer management experience is required, and experience in Mechanical/HVAC Engineering Consulting, Building Automation Systems, Building Information Management, or Enterprise Asset Management systems is a plus. A strong problem-solving mindset and a passion for lifelong learning are essential. Candidates should ideally be located in the Northeast US.
The Implementation Consultant will translate customer data sets into scalable virtual models, ensuring they support simulations and analyses for Digital Twin systems. They will build customer relationships to showcase Willow features and value, and maintain digital twins to reflect real-time changes in physical assets. The role involves deploying connectors to enrich the Willow Application and building management systems, enabling new features, and ensuring data model compatibility with IoT systems. Responsibilities also include resolving discrepancies between customer data and physical assets, and supporting the integration of BIM data into Digital Twin systems.
Digital twin solutions for built environment
Willow creates digital twins for buildings and infrastructure, which are digital versions of physical assets that include real-time data to monitor and enhance their performance. Their platform allows clients to access and manage all relevant data throughout the lifecycle of a project, making it easier to improve efficiency and reduce costs. Willow primarily serves clients in the real estate and infrastructure sectors, partnering with companies like Multiplex and thyssenkrupp Elevator, and collaborates with Microsoft to enhance its offerings. Unlike competitors, Willow focuses on providing a centralized platform that acts as a single source of truth for asset management. The company's goal is to transform how physical assets are managed and optimized, enabling better interaction with the built environment.