Implementation Consultant at Storable

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

[Not Specified]

Responsibilities

Manage the overall setup program for clients, including timelines, milestones, and deliverables
Serve as the primary point of contact for clients during the implementation process to gather and transition their data onto the company's platform or system
Address client inquiries, concerns, and requests promptly and professionally
Maintain a high level of customer satisfaction throughout the setup and implementation phases
Ensure data integrity and accuracy during the transition process
Perform data entry of complex client data
Collaborate with technical teams to resolve data-related issues
Offer expertise in interpreting and analyzing custom and complex data sets to provide insights and guidance to clients
Assist clients in leveraging the product to derive actionable insights from their data
Identify potential risks and challenges during the setup and implementation process
Develop mitigation strategies and contingency plans to address and minimize risks
Regularly assess and report on the status of identified risks
Coordinate cross-functional teams to ensure all aspects of the implementation are on track
Work closely with training team to assist them for their "live day," which will involve the launch of their database, ensure importing and setup requirements are met
Provide guidance and support to trainers and clients during the transition to live operations, addressing any questions or concerns they may have
Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employ active listening to fully understand customers' needs and provide accurate solutions
Offer ongoing support to training department for clients after the live day
Collaborate to escalate and resolve complex technical issues efficiently and notify/escalate client concerns to senior management / customer success
Achieve customer satisfaction metrics and contribute to improving customer experience
Continuously update your knowledge and skills related to the company's offerings and industry trends
Stay informed about changes and updates to the company's products or services
Take the initiative to identify areas for improvement in the client training process and suggest enhancements
Maintain and log detailed records of onboarding clients requirements, progress, and feedback in Confluence and related programs
Maintain Knowledge Base and Confluence

Skills

Key technologies and capabilities for this role

Data ConversionData EntryData IntegrityData AnalysisProject ManagementRisk ManagementCustomer OnboardingCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this Implementation Consultant position remote?

Yes, this is a fully remote position.

What is the salary for the Implementation Consultant role?

This information is not specified in the job description.

What key skills are needed for this Implementation Consultant position?

Key skills include managing client onboarding and data transitions, ensuring data integrity and accuracy, analyzing complex data sets, troubleshooting technical issues, and coordinating cross-functional teams.

What is the team structure like for this role at Storable?

The role involves close collaboration with technical teams, NewBook trainers, the training department, and cross-functional teams, while serving as the primary client contact and escalating issues to senior management or customer success.

What makes a strong candidate for the Implementation Consultant role?

Strong candidates excel in client-facing communication, data management and analysis, risk mitigation, technical troubleshooting, and self-leadership through continuous learning and process improvement.

Storable

Technology solutions for self-storage facilities

About Storable

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, marketing tools, websites, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from its competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. The company aims to empower self-storage businesses, whether large or small, to operate more efficiently and effectively.

Austin, TexasHeadquarters

2019Year Founded

$10MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees