Implementation Consultant at Storable

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

(None explicitly listed)

Responsibilities

Manage the overall setup program for clients, including timelines, milestones, and deliverables
Serve as the primary point of contact for clients during the implementation process to gather and transition their data onto the company's platform or system
Address client inquiries, concerns, and requests promptly and professionally
Maintain a high level of customer satisfaction throughout the setup and implementation phases
Ensure data integrity and accuracy during the transition process
Perform data entry of complex client data
Collaborate with technical teams to resolve data-related issues
Offer expertise in interpreting and analyzing custom and complex data sets to provide insights and guidance to clients
Assist clients in leveraging the product to derive actionable insights from their data
Identify potential risks and challenges during the setup and implementation process
Develop mitigation strategies and contingency plans to address and minimize risks
Regularly assess and report on the status of identified risks
Coordinate cross-functional teams to ensure all aspects of the implementation are on track
Work closely with the training team to assist for their “live day,” ensuring importing and setup requirements are met
Provide guidance and support to trainers and clients during the transition to live operations, addressing any questions or concerns
Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employing active listening to understand needs and provide accurate solutions
Offer ongoing support to the training department for clients after the live day
Collaborate to escalate and resolve complex technical issues efficiently and notify/escalate client concerns to senior management or customer success
Achieve customer satisfaction metrics and contribute to improving customer experience
Continuously update knowledge and skills related to the company’s offerings and industry trends
Stay informed about changes and updates to the company’s products or services
Take initiative to identify areas for improvement in the client training process and suggest enhancements
Maintain and log detailed records of onboarding clients' requirements, progress, and feedback in Confluence and related programs
Maintain Knowledge Base and Confluence

Skills

Data Conversion

Data Entry

Data Integrity

Data Analysis

Project Management

Risk Assessment

Customer Onboarding

Cross-functional Coordination

Storable

Technology solutions for self-storage facilities

About Storable

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, marketing tools, websites, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from its competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. The company aims to empower self-storage businesses, whether large or small, to operate more efficiently and effectively.

Austin, TexasHeadquarters

2019Year Founded

$10MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Real EstateIndustries

501-1,000Employees