Identity Security - Technical Account Manager - Poland at Saviynt

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity and Access Management, TechnologyIndustries

Requirements

A minimum of 5+ years of relevant experience in Identity Governance and Administration and/or Identity Access Management domain
A minimum of 5+ years of experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients
Experience interfacing and communicating with clients and partners
Experience in managing multiple projects
Experience with project planning, resource management, scope, schedule and status, documentation
Familiarity with the following technologies a plus: web technologies (XML, SPML/SOAP, Web and Application Servers, HTML), Databases (Oracle, Sybase, MSSQL, MySQL), Directories (LDAP, AD), enterprise HR systems (SAP, PeopleSoft), programming languages such as Java, .NET or C++, identity management provisioning systems (Sun, Oracle, IBM, Novell), Security software or internal IT audit experience

Responsibilities

Provide technical support for customers to support pre-sales and post-sales processes
Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP, Professional Services estimates, Project Plans, ROM's, SOW’s)
Own all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules
Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions
Produce Service implementation estimates and plans to support implementation of Saviynt solutions
Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
Act as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Mgmt
Ensure successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions
Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team
Monitor support requests to identify any recurring issues and may recommend changes to products
Analyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs
Manage the ongoing support of customers to ensure that they continue to make effective use of Saviynt products
Arrange and support training for customers’ users
Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
Identify the services and support customers to make effective and productive use of Saviynt products
Communicate the Saviynt vision and product roadmap
Manage up-sell and cross-sell opportunities
Drive expansion opportunities
Assist with Services Resourcing and Forecasting at a Regional level
Manage and approve Time sheets and support invoicing activities
Coordinate with CSM

Skills

Key technologies and capabilities for this role

SaviyntIdentity SecurityTechnical Account ManagementProfessional ServicesPre-SalesSOWROMProject ManagementImplementationCustomer Support

Questions & Answers

Common questions about this position

What is the salary for the Identity Security Technical Account Manager position?

This information is not specified in the job description.

Is this Technical Account Manager role remote or office-based in Poland?

This information is not specified in the job description.

What key skills are needed for this Technical Account Manager role?

The role requires strong technical expertise in identity security solutions, customer-facing communication skills, project management abilities including SOW execution and delivery oversight, and experience in pre-sales support and technical demonstrations.

What is the team structure or work environment like at Saviynt?

This information is not specified in the job description.

What makes a strong candidate for this Technical Account Manager position?

Strong candidates will have deep technical knowledge of identity solutions, proven experience managing customer implementations and SOWs, excellent communication skills for pre-sales and post-sales support, and the ability to drive expansions while handling escalations.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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