IAM Practice Manager -Customer Experience - French Speaking

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Authority Platform, Cybersecurity, Enterprise SoftwareIndustries

Requirements

Candidates must have a strong knowledge and hands-on experience in Identity and Access Management (IAM) and the security space, including consulting experience from a large consultancy or internal corporate function. Fluency in both English and French is required, along with hands-on experience in digital identity technologies such as SailPoint, CyberArk, ForgeRock, Microsoft, or Saviynt. A strong understanding of cloud architecture, on-premise IT landscapes, and security/compliance requirements is necessary, as well as experience in customer success or application portfolio management within a SaaS organization. The role also requires a proactive mindset, excellent communication skills, and availability for up to 20% travel.

Responsibilities

The IAM Practice Manager will serve as the primary customer contact, driving customer loyalty and product adoption by understanding their business objectives and challenges. Responsibilities include advising customers on Saviynt solutions, developing strong relationships with C-level executives, and partnering with internal teams to align product development with customer strategies. The role involves creating and maintaining account plans, monitoring key performance indicators, identifying utilization trends, planning customer education for new features, managing the renewal pipeline, and assisting with delivery projects and process improvements. Additionally, the manager will act as the voice of the customer, collecting feedback to drive continuous improvement across all areas, including product development.

Skills

Identity and Access Management (IAM)

Customer Success

Customer Advisory

Product Adoption

Metrics Analysis

Relationship Management

Executive Engagement

French Language

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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