Hyperscaler GTM Operations Director

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

The candidate should have over 10 years of experience in Strategic Program Management, GTM Operations, Management Consulting, or Business Transformation roles within high-growth enterprise SaaS or technology companies. A deep understanding of GTM motions and the lead-to-cash lifecycle is essential, along with demonstrated success in leading strategic, cross-functional initiatives. Experience with both internal operational programs and externally facing programs is required, as are exceptional communication skills and the ability to operate in ambiguity. Experience working across multiple systems and platforms is also necessary, with a preference for AI integration experience.

Responsibilities

The Hyperscaler GTM Operations Director will lead and execute priority GTM programs supporting Hyperscaler pipeline generation, partner enablement, and sales execution. This role involves collaborating with Sales, Marketing, Partner, and Enablement teams to drive operational efficiency and commercial impact. Responsibilities include managing workstreams within broader enterprise programs, developing and managing program roadmaps, timelines, resourcing, risks, and stakeholder communication plans. The director will also support governance frameworks, reporting, and dashboards, identify process improvements and automation opportunities, and partner with Finance, Systems, and Product teams to support execution of initiatives impacting the Hyperscaler GTM motion.

Skills

Go-To-Market (GTM) operations

Program management

Enterprise SaaS

Hyperscaler ecosystem

Pipeline generation

Partner enablement

Sales execution

Operational rigor

Cross-functional alignment

Lead-to-cash transformation

Planning cycles

Seller experience enhancement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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