HS Onboarding Support, Associate at Shift5

Center Valley, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Experience with Microsoft Office Suite and Google Suite
Strong accuracy in data entry and document review
Excellent listening, written, phone, and verbal communication skills
Strong problem-solving and critical thinking abilities
Experience analyzing credit and financial statements
Self-starter able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment
High school diploma or equivalent
Administrative or Customer Service support experience preferred

Responsibilities

Support risk mitigation by completing outbound verification calls for bank details and flagged fraud alerts
Approve Gateway Only Applications according to underwriting criteria
Validate changes to authorized signers and legal names via addendums
Review previously held addendums for approval eligibility
Update CAN merchant profiles in GMAS
Retrigger failed commands for merchants using alternative ACH Payments
Ensure all work in the queue meets daily deadlines
Review and resolve underwriting holds to facilitate timely application approvals
Manage assignment of new underwriting applications to ensure timely review
Identify and decline accounts exceeding 90 days on hold
Review auto-approved accounts for MCC updates
Assess DBA name updates for MCC alignment
Monitor merchants flagged for possible OFAC and TMF matches; review reports daily
Analyze credit reports for fraud alerts, security freezes, or bankruptcy actions
Review EU Sub-Merchant onboarding requests according to internal compliance policies
Approve legal name change closures
Execute ACH hold adjustments on US and CAN accounts
Monitor site inspections ordered by Underwriting
Complete bank audits for US and CAN merchants
Establish merchant profiles from submitted global applications (Canada, EU, Puerto Rico, Virgin Islands)
Communicate with merchants and sales partners to obtain required items
Assist with TIN mismatches and backup withholding
Complete data entry tasks for existing merchants
Collaborate with Customer Service, Underwriting, Legal, Relationship Managers, and other internal departments
Cross-train in Underwriting as needed
Complete project lists and additional tasks at management’s discretion

Skills

Underwriting

Merchant Onboarding

Risk Mitigation

Fraud Detection

Bank Verification

Credit Report Analysis

OFAC Monitoring

ACH Payments

Queue Management

Compliance Policies

MCC Review

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.

Rapid evolution of cyber threats may outpace Shift5's technological capabilities.

Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.

The company provides real-time, data-driven insights for defense and transportation sectors.

Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.

Increased interest in predictive maintenance technologies to reduce costs and improve reliability.

U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

Land your dream remote job 3x faster with AI

Try Jobo Free