HR Service Delivery Analyst at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, HRIndustries

Requirements

Any Graduation
2 to 5 years of experience (minimum 3 years of HRO Experience)
HR Transactions / Workforce Data Administration (Mandatory)
HR Systems - Workday (Preferred)
MS Office (Mandatory)
Email Writing Skills (Mandatory)
Problem solving skills (Analytical skills / Collaborative thinking / Adaptable to change) (Mandatory)
Verbal Communication: Sentence Mastery, Vocabulary, Fluency, Pronunciation (Mandatory)
Excel knowledge - pivot tables, ability to slice & dice data, read and infer data (Mandatory)
Customer Service Skills (Mandatory)
Skill in Employee Services - Employee and Labor Relations
Experience managing labor laws, including interchanges on salary, benefits, and employee rights
Professional experience working with large multinational companies or international operations

Responsibilities

Read, understand and analyze client process as per the business rules as a subject matter expert
Execute the process accurately and timely as a hands-on processor
Master the given process and help team members overcome process-related queries
Escalate issues and seek advice when faced with complex issues/problems
Pay close attention to quality of written and verbal English skills within Team
Create a logical plan, realistic estimates and schedule for an activity or project segment
Ensure LWI’s are followed and updated regularly and train team members on process updates
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance
Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control
Propose process improvement ideas which can reduce time, improve accuracy or enhance controls
Participate in Knowledge Transfer of any process/client and acquire in-depth knowledge of process as an SME
Participate in various internal or client initiatives related to Process
Have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Train new joiners on the process - process training
Plan proper allocation of work
Support Team lead / Manager with Daily stats / reporting and MOS
Enrich team members with a clear sense of direction and understanding of each others responsibilities
Be available on the floor through the day to resolve process-related issues
Participate in Team building activities
Create effective QC and Audit mechanism within process to ensure delivery on SLA’s
Improve workforce performance and productivity, boost business agility, increase revenue and reduce costs (Employee Services - query/case management)
Manage labor laws, encompassing interchanges between employer and employee on salary, benefit packages and employee rights

Skills

Key technologies and capabilities for this role

HR TransactionsWorkforce Data AdministrationWorkdayMS OfficeExcelPivot TablesEmail WritingProblem SolvingAnalytical SkillsVerbal CommunicationCustomer Service

Questions & Answers

Common questions about this position

What experience level is required for this HR Service Delivery Analyst role?

The role requires 2 to 5 years of total experience, with a minimum of 3 years of specific HRO experience.

What are the mandatory skills for this position?

Mandatory skills include HR Transactions / Workforce Data Administration, MS Office, Email Writing Skills, Problem solving skills, Verbal Communication, Excel knowledge (pivot tables, slicing & dicing data), and Customer Service Skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What qualifications make a strong candidate for this role?

Candidates with any graduation, 3+ years of HRO experience, proficiency in mandatory skills like HR Transactions, Workday (preferred), Excel pivot tables, strong verbal and written communication, problem-solving, and customer service skills will stand out; experience as a subject matter expert in process execution and improvement is key.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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