Promise

HR Generalist

Oakland, California, United States

$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries

Requirements

Candidates should have 3-7 years of HR experience, ideally in a tech or software environment. A strong understanding of labor laws and general HR compliance is required, along with hands-on experience with HR systems such as Rippling or BambooHR. The ability to manage multiple HR processes with attention to detail is essential, as well as strong interpersonal and communication skills to support employees at all levels. Experience with performance management and employee relations is necessary, and experience with learning and development programs or training facilitation is a bonus.

Responsibilities

The HR Generalist will own and refine the end-to-end onboarding process to ensure a seamless experience for new hires. They will automate onboarding workflows using HRMS and manage the offboarding process, including exit interviews and compliance documentation. Staying up to date with California and federal employment laws is crucial, as is providing guidance on wage and hour laws and supporting compliance audits. Acting as the HRMS administrator, they will ensure accuracy in HR data and continuously improve HR workflows. Additionally, the role may involve assisting in performance review cycles, supporting employee relations cases, and fostering a culture of open communication and professional growth.

Skills

Onboarding
Offboarding
Employment Law
HRMS Administration
Performance Management
HR Policies
Compliance
California Employment Law
Federal Employment Law
Wage & Hour Laws
EEO
FMLA
ADA

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Key Metrics

Oakland, CaliforniaHeadquarters
2017Year Founded
$46.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Government & Public Sector, Social ImpactIndustries
51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.
Changes in government policies may impact demand for Promise's services.
Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.
The company uses advanced technology for quick and reliable income verification services.
Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.
AI-driven outreach methods enhance customer engagement in the public sector.
Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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