HR Experience Operations Manager | EMEA

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Job Details

Location Type: Remote Employment Type: FullTime

HR Experience Operations Manager

The HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our HR Experience function, ensuring that processes are efficient, compliant, and aligned with Deel’s global growth. You will manage the entire employee lifecycle across Deel’s Employee of Record (EOR) services in over 90 countries—from onboarding through to offboarding—while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide.

Responsibilities

• Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
• Contributing to HR product planning and scoping.
• Participating in the initial levels of HR interviews.
• Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates.
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
• Managing standard onboarding and offboarding processes for EORs.
• Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs).
• Responsible for ensuring the quality of the HR operations in the assigned countries.
• Being the subject matter expert for the country's operational quality and knowledge.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field
• 5+ years of experience in HR operations or related fields, preferably in a global, fast-paced environment
• 2-3 years of experience in a similar role