Hospitality Ambassador, Quebec at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Restaurant, TechnologyIndustries

Requirements

Deep knowledge of Quebec’s restaurant and hospitality industry
A network in the Quebec hospitality community
Confident public speaking skills (bonus if you have experience speaking to the media)
Fully bilingual in French and English, and can confidently speak about the ins and outs of hospitality in both
Strong understanding of the local business landscape, including relationships with government and industry associations

Responsibilities

Build strong, trusted relationships with restaurateurs, chefs, and hospitality professionals across Quebec (users and non-users) by gathering feedback, identifying pain points, and bringing actionable insights to Lightspeed teams
Help restaurants maximize Lightspeed’s tools and ensure their needs are reflected in the product roadmap
Enable Lightspeed to support and advocate for the Quebec hospitality industry by providing access to the “Voice of the Industry” and a broad view of industry needs from dishwasher to owner
Be an active, visible presence in the Montreal and broader Quebec hospitality scene by identifying and representing Lightspeed at key events, roundtables, and panels
Build partnerships with key associations, thought leaders, and institutions that support restaurateurs
Work regularly with Revenu Québec, the provincial government, and local regulators to advocate for fair, efficient, and supportive policies for hospitality businesses
Collaborate with Lightspeed’s Product, Marketing, and Sales teams as a customer feedback loop to incorporate Quebec’s unique context into products and decisions
Contribute to Lightspeed’s thought leadership in hospitality innovation, technology, and public policy
Work with Marketing and PR to publish insights, host conversations, and spotlight Quebec’s hospitality community
Help position Lightspeed as a trusted ally and leader in the local ecosystem

Skills

Key technologies and capabilities for this role

relationship buildingstakeholder managementindustry advocacyevent representationpolicy advocacyfeedback gatheringnetworkinghospitality industry knowledgecommunications

Questions & Answers

Common questions about this position

What is the employment type and duration for this Hospitality Ambassador role?

This is a one-year contract position with the potential to renew, reporting to the Head of Brand & Communications.

Is this Hospitality Ambassador role remote or does it require being in Quebec?

The role requires an active, visible presence in the Montreal and broader Quebec hospitality scene, indicating it is based in Quebec.

What key skills and experience are required for the Hospitality Ambassador position?

Candidates need deep knowledge of Quebec’s restaurant and hospitality industry, a network in the Quebec hospitality community, confident public speaking skills, full bilingualism in French and English, and a strong understanding of the local business landscape including government relationships.

What does the Hospitality Ambassador role involve in terms of company collaboration?

The role involves collaborating with Lightspeed’s Product, Marketing, and Sales teams as a customer feedback loop, working with the Marketing and PR department, and reporting to the Head of Brand & Communications.

What makes a strong candidate for the Hospitality Ambassador role?

A strong candidate has deep industry knowledge, an established network in Quebec hospitality, bilingual proficiency, public speaking confidence, and experience with local government and business relationships.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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