[Remote] Hospital Success Partner at Roo

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Healthcare, TechnologyIndustries

Requirements

3+ years in account management, business development, or customer success (healthcare or veterinary field strongly preferred)
Proven experience managing B2B relationships and achieving measurable growth outcomes
Analytical thinker, able to use data to drive decisions
Excellent communication and presentation skills
Proficient in CRM systems (HubSpot, Zendesk) and data visualization tools
Willingness to travel up to 50%

Responsibilities

Serve as the main point of contact for hospital partners post-onboarding, ensuring long-term satisfaction and growth
Analyze hospital utilization patterns and design tailored success plans to optimize fulfillment and reduce churn
Host regular check-ins, webinars, and events to foster strong partnerships
Collaborate with internal stakeholders to proactively address issues and identify cross-sell or upsell opportunities
Use data insights to identify underutilized hospitals and re-engagement opportunities
Contribute feedback loops to Product, Marketing, and BD to enhance the hospital experience

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementAnalyticsRelationship ManagementConsultative SalesData-Driven InsightsCross-Functional CollaborationVeterinary Healthcare

Questions & Answers

Common questions about this position

What experience is required for the Hospital Success Partner role?

Candidates need 3+ years in account management, business development, or customer success, preferably in healthcare or veterinary fields, along with proven B2B relationship management, analytical thinking, excellent communication skills, and proficiency in CRM systems like HubSpot and Zendesk.

Is travel required for this position?

Yes, the role requires 20–30% travel.

What are the main responsibilities of a Hospital Success Partner?

Responsibilities include serving as the main point of contact for hospital partners post-onboarding, analyzing utilization patterns to design success plans, hosting check-ins and webinars, collaborating with internal teams, using data for re-engagement, and providing feedback to Product, Marketing, and BD.

What is the salary or compensation for this role?

This information is not specified in the job description.

Does the job mention remote work or location requirements?

This information is not specified in the job description beyond a 20-30% travel requirement.

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$16.1MTotal Funding

LATE_VCCompany Stage

Consulting, HealthcareIndustries

201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.

Leadership transition to a new CEO might disrupt operations or alienate users.

Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.

The platform provides resources for relief vets, including tax and legal guidance.

Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.

The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.

Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

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