Helpdesk & Warranty Engineer at Andersen Corporation

Dungannon, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Equipment, Aftersales ServiceIndustries

Requirements

Education to degree standard preferably in Engineering (or equivalent work experience)
A minimum of 3 years technical experience
Computer Literate – Able to use Microsoft Office systems especially Excel
Ability to communicate across all levels of the business
Qualified Appointed Person or willing to attain qualification within 6 months
Be able to work on your own initiative with minimal supervision
Creativity and innovative thinking
Desirable: Working knowledge of Washing equipment
Desirable: Working knowledge of Microsoft Access & associated Warranty & Helpdesk portals
Desirable: Experience in administration
Self-motivated and high energy
Ability to work within a team
Ability to work in an environment that is fluid with constantly changing priorities
Negotiation skills
Customer focus
Action Orientation
Excellent verbal and written skills
Ability to influence at all levels
Highest level of integrity, honesty and trust
Drive for results
Excellent listening skills
Business Acumen
Perseverance
Ability to manage multiple tasks at one time

Responsibilities

Proactive technical assessment of claims and settling these claims with dealers & customers in a logical and timely manner
Providing a first-class service to our dealer network & customers worldwide through providing an overall support and helpdesk function of TWS equipment
Ensure all issues are dealt with in an efficient manner
Where required, be the appointed person for all lift plans
Processing warranty claims for Terex Washing Systems
Collecting all relevant warranty claim data, preparing summary document to share with internal TMs and proposing a suitable settlement for all warranty claims submitted
Settling claims in line with warranty policy on a timely basis and ensuring the monthly credit run is made within the allocated timeframe
Liaising with engineers, quality, service technicians and other key internal stakeholders
Dealing with queries from dealer network & Customers (phone calls / emails/ portals)
Training internal staff and dealer network occasionally on warranty system and processes
Recovering costs from suppliers and coordinating return of parts to suppliers
Raising concerns to Internal Quality Council
Providing advice to Technical and Parts Helpdesk on warranty issues
Providing warranty updates to Finance (AR) on outstanding warranty claims during weekly calls
Identify any alternative technology to help resolve field issues ensuring appropriate maintenance and ongoing improvements are carried out to current equipment
Provide the Dealer Networks & Customers with the required support and service that they require to ensure that they are completely satisfied with our Product
Ensure product safety, function, reliability, and serviceability is utmost in your day to day thinking and help improve as required
Be designated appointed person and complete lift plans as and when required
Some travel will be required

Skills

Key technologies and capabilities for this role

Warranty Claims ProcessingTechnical AssessmentCustomer SupportHelpdeskStakeholder LiaisonClaim SettlementDealer Network ManagementSupplier Cost RecoveryLift PlansTraining Delivery

Questions & Answers

Common questions about this position

What is the salary for the Helpdesk & Warranty Engineer position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

The position is based in Farlough and requires 39¾ hours per week, but no specific remote or office policy is detailed.

What skills and experience are required for this role?

Candidates need education to degree standard preferably in Engineering (or equivalent), a minimum of 3 years technical experience, and computer literacy with Microsoft Office systems.

What is the company culture like at Terex?

Terex fosters a vibrant and inclusive work culture where every person is empowered to thrive, emphasizing quality, innovation, diversity, and respect, with a commitment to excellence.

What makes a strong candidate for this Helpdesk & Warranty Engineer role?

A strong candidate will have a degree in Engineering or equivalent, at least 3 years of technical experience, proficiency in Microsoft Office, and the ability to handle warranty claims, customer support, and technical assessments efficiently.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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