Help Desk Specialist at Blackstone

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, OutsourcingIndustries

Requirements

Associate's degree in Computer Science, Information Technology, or a related field preferred
1-2 years of experience in a help desk or technical support role
Strong knowledge of operating systems (Windows, macOS) and common software applications
Excellent communication skills, both verbal and written
Exceptional troubleshooting and problem-solving abilities
Experience with ticketing systems and customer support software
Detail-oriented with a strong commitment to customer service
A positive attitude and ability to work in a fast-paced environment

Responsibilities

Respond to support requests via phone, email, and chat, delivering timely and effective solutions
Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions
Document all support interactions and resolutions in the ticketing system to maintain accurate records
Assist in the setup and configuration of new workstations and peripheral devices
Provide training and guidance to users on software applications and IT best practices
Collaborate with other IT team members to resolve complex issues and improve overall service quality
Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively
Stay informed about new software updates and industry trends to enhance support capabilities

Skills

Key technologies and capabilities for this role

WindowsmacOSTroubleshootingTicketing SystemsCustomer Support SoftwareHardware SetupSoftware Configuration

Questions & Answers

Common questions about this position

What benefits are offered for this Help Desk Specialist position?

Benefits include Paid Time Off, UAE Benefits, Performance Bonus, and Training & Development.

Is this Help Desk Specialist role remote or on-site?

The position is on-site only, with no remote work option.

What skills and experience are required for the Help Desk Specialist role?

Requirements include 1-2 years of help desk or technical support experience, strong knowledge of Windows and macOS operating systems, excellent communication skills, and exceptional troubleshooting abilities. Experience with ticketing systems and a positive attitude in a fast-paced environment are also needed.

What is the salary for this Help Desk Specialist position?

This information is not specified in the job description.

What makes a strong candidate for the Help Desk Specialist role at Blackstone?

Strong candidates will have an Associate's degree in IT or related field (preferred), 1-2 years of experience, proven troubleshooting skills, excellent communication, and a detail-oriented approach with a commitment to customer service in a fast-paced setting.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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