Help Desk Analyst - Workday at Alcion

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, InfrastructureIndustries

Requirements

Proven experience in customer service, help desk, or HR shared services roles, with a strong focus on delivering responsive support
Excellent written and verbal communication skills, paired with the ability to manage competing priorities in fast-paced environments
Hands-on experience with HRIS platforms (preferably Workday) and ticketing systems like Zendesk or ServiceNow
High attention to detail, strong problem-solving skills, and a commitment to handling sensitive information with integrity and discretion

Responsibilities

Act as the first point of contact for all HR enquiries via phone, email, and Zendesk, delivering accurate and timely support to employees and managers
Provide Workday assistance and troubleshoot system issues with both HR and operational teams, escalating complex queries to subject matter experts
Maintain confidentiality while handling sensitive employee data and contribute to a clear, user-friendly HR Knowledge Base
Identify trends in enquiries to support process improvements and enhance the employee experience
Assist users with navigating Workday self-service functions, including leave requests, payslip access, and personal detail updates

Skills

Workday

Zendesk

HR Systems

Ticketing System

Troubleshooting

Customer Support

Knowledge Base

Alcion

Develops advanced technology solutions for clients

About Alcion

Alcion.ai is focused on developing advanced technology solutions, likely in the fields of artificial intelligence, machine learning, or data analytics. Although specific details about its products are not publicly available, the company aims to serve a diverse range of clients, including businesses and possibly individual consumers, by providing software or technology services that address complex problems. Alcion.ai generates revenue through various models, such as subscription-based software, one-time purchases, or consulting services, which helps create a steady income stream. What sets Alcion.ai apart from its competitors is its commitment to employee well-being, offering comprehensive health and retirement benefits, supporting remote work, and organizing regular in-person meetups to strengthen team dynamics. The company's goal is to deliver valuable technological solutions while fostering a positive work culture.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Risks

Potential conflict of interest with Veeam, a competitor, leading their Series A funding.

Rapid evolution of ransomware tactics may outpace Alcion's current security measures.

High rate of cloud security incidents poses challenges for maintaining robust security.

Differentiation

Alcion offers AI-driven data protection, focusing on ransomware and malware threats.

The company provides a unique MSP partner program for Microsoft 365 backup services.

Alcion emphasizes a modern, AI-driven architecture for intelligent threat detection.

Upsides

Alcion raised $21 million in Series A funding, led by Veeam, boosting growth potential.

The enterprise data management market is projected to grow at a 12.1% CAGR until 2030.

Alcion's AI-driven solutions align with increasing demand for cloud-based data protection.

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