Healthcare Client Support Specialist - EST Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Not Specified
• Salary: Not Specified

ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client in the Healthcare sector. The client operates an on-demand staffing platform connecting nurses with healthcare facilities. This role involves providing first-line support to nurses, facilities, and patients during off-hours, addressing time-sensitive issues.

Working Hours: EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory). Work Environment: Remote role for South African Citizens only. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Responsibilities

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and the app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• Keep patients informed of any updates that may affect their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
• Document issues clearly and thoroughly for seamless handovers.

Requirements

• Previous experience in customer support, healthcare coordination, or scheduling is preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

Bonus Points If You Have:

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

Application Instructions

If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Client Sector: Healthcare
• Client Offering: On-demand staffing platform for nurses
• Department: SA - Operations
• Published: 2025-06-10