A1M Solutions

Healthcare Client Support Specialist - EST Hours (Remote)

South Africa

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Not Specified
  • Salary: Not Specified

ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client in the Healthcare sector. The client operates an on-demand staffing platform connecting nurses with healthcare facilities. This role involves providing first-line support to nurses, facilities, and patients during off-hours, addressing time-sensitive issues.

Working Hours: EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory). Work Environment: Remote role for South African Citizens only. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Responsibilities

  • Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and the app.
  • Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
  • Coordinate last-minute shift changes or emergencies with urgency and professionalism.
  • Keep patients informed of any updates that may affect their care.
  • Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
  • Document issues clearly and thoroughly for seamless handovers.

Requirements

  • Previous experience in customer support, healthcare coordination, or scheduling is preferred.
  • Strong English communication skills—both written and spoken.
  • Ability to stay calm under pressure and problem-solve independently.
  • Comfortable working EST hours, including weekends and holidays (mandatory).
  • Proficient with mobile and web-based applications; quick to learn new tools.
  • Self-driven, reliable, and a collaborative team player.

Bonus Points If You Have:

  • Experience supporting nurses or working in a healthcare-adjacent role.
  • Worked night shifts or irregular hours before.
  • Familiarity with Intercom or similar communication platforms.

Application Instructions

If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

  • Company: ISTA Personnel Solutions South Africa
  • Client Sector: Healthcare
  • Client Offering: On-demand staffing platform for nurses
  • Department: SA - Operations
  • Published: 2025-06-10

Skills

Customer Support
Troubleshooting
App Support
Communication
Problem-Solving
Team Collaboration

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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