Telehealth Coordinator (Hybrid - 1st Shift) - MA Preferred
Virta Health$24 - $36/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess previous experience in customer support, healthcare coordination, or scheduling, demonstrating strong English communication skills both written and spoken, and the ability to remain calm under pressure while independently problem-solving. Applicants must be comfortable working EST hours, including weekends and holidays, and be proficient with mobile and web-based applications, as well as quick to learn new tools, and exhibit self-driven, reliable, and collaborative team player qualities.
Responsibilities
The Healthcare Client Support Specialist will monitor and respond to incoming inquiries from nurses and facilities via call, chat, and the app, troubleshoot app issues such as GPS/clock-in problems and escalate as needed, coordinate last-minute shift changes or emergencies with urgency and professionalism, keep patients informed of any updates affecting their care, collaborate with a global remote team sharing responsibilities and stepping in when required, and document issues clearly and thoroughly for seamless handovers.
Skills
Customer Support
Troubleshooting
App Support
Communication
Problem-Solving
Team Collaboration
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees