Sr. Associate, Small Business & Consumer Operations - Project Manageme…
Santander- Full Time
- Junior (1 to 2 years)
Candidates should possess a high school diploma or equivalent and have at least two years of experience in a teller or customer service role, along with demonstrated leadership skills and a strong understanding of bank operations.
The Head Teller Supervisor will oversee the efficient and effective operation of the branch customer service function, including supervising staff, completing leadership training, providing technical and operational assistance to customer service representatives, establishing schedules, and ensuring adherence to operational policies and procedures. They will also coach frontline sales team members, handle difficult problems, contribute to branch goals and sales standards, execute professional sales and service behaviors, and maintain a positive relationship with bank customers while recommending S&T products and services.
Full-service banking for individuals and businesses
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.