Sr. Associate, Small Business & Consumer Operations - Project Management

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Salary: Not Specified
• Position: Sr. Associate, Small Business & Consumer Operations - Project Management
• Country: United States of America

Santander is a global leader and innovator in the financial services industry, committed to fostering an enriching journey for its employees that empowers exploration of diverse career opportunities and nurtures personal growth. We prioritize continuous learning and development, creating an environment where employees can thrive professionally and personally. We offer opportunities to connect and collaborate with talented colleagues worldwide, sharing insights and driving innovation. Join Santander for a culture of engagement and a commitment to your success.

The Difference You Make:

The Sr. Associate, Business Management Support, leads and provides direction to the Central Banking Operations team for project planning and management to ensure on-time, on-budget project delivery. This role supports end-to-end project management activities for funded and BAU projects, including project reporting, planning, issue/risk identification and tracking, scope management, and documentation preparation. The associate will partner with incident management to swiftly resolve issues, mitigate risks, and manage remediation post-resolution. This role also involves developing strong partnerships with the IT Project Management Office and Central Banking Operations subject matter experts.

Project Planning and Execution:

• Supports the update and delivery of project plans outlining scope, timelines, resources, and budget.
• Provides guidance to the PMO on business impacts and requirements.
• Serves as a key point of contact with the PMO, supporting Central Banking Operations.
• Manages process and project management deliverables for assigned projects from initiation through closure, including intake activities.
• Develops presentations, dashboards, reports, and other project communications and documentation.
• Provides support to business leads by organizing meeting invites, agendas, and meeting minutes.
• Participates in project team meetings, representing business stakeholders to ensure appropriate communication.
• Monitors and supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to quality standards.
• Documents and communicates project changes, health, and status to business stakeholders.

Strategic Planning and Alignment:

• Supports project leads and senior leadership in developing and implementing strategic plans.
• Leads and contributes to the development of project definition and scope with applicable stakeholders.
• Leads the development of the annual project book of work, including cost/benefit analysis and documentation necessary for prioritization.

Incident Management:

• Assists in developing and maintaining issue management best practices.
• Provides business management of events and incidents to ensure timely resolution.
• Oversees accurate incident ticket entry and closure.
• Facilitates and supports issue reporting and remediation post-resolution, including managing necessary changes.
• Develops and maintains monthly reporting on issues and business impact.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.