Head of Solutions Engineering at Perplexity AI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Experience leading solutions engineering and operations teams
Strong track record of designing and implementing automated systems that improve efficiency
Experience working with engineers to scope, build, and deploy solutions
Skilled at adapting operational challenges into scalable solutions
5+ years in customer success or general management roles, with leadership experience
Hands-on approach: able to analyze details and resolve issues as needed

Responsibilities

Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality; decide when to leverage external software and how to connect with internal systems
Streamline processes: Develop fewer manual steps, better workflows, and more powerful tools to allow individuals to own larger scope and work on a higher strategic level
Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases to level up the team’s knowledge and raise quality standards
Gather data: Track key metrics like response times, resolution rates, and customer satisfaction; use quantitative and qualitative data to iteratively guide improvements
Scale: Ensure internal systems and teams can scale as the user base grows
Pre-sales: Develop compelling technical demos that communicate a breadth and depth of product features and the qualitative and quantitative value of a rapidly changing product
Post-sales: Lead integration and technical debugging, end-user training, and gathering customer feedback iteratively
Build solutions engineering and customer success operations teams; manage people, design automations, build tools, and keep operations running smoothly at scale

Skills

Key technologies and capabilities for this role

Solutions EngineeringCustomer SuccessTeam ManagementAutomationInternal ToolsProcess DesignMetrics TrackingPre-sales DemosTechnical DebuggingEnd-user TrainingKnowledge BasesScalable Systems

Questions & Answers

Common questions about this position

What is the salary range for the Head of Solutions Engineering role?

The cash compensation range is $220,000 – $300,000, with final offers determined by factors like experience and expertise. Equity may also be part of the total compensation package.

Is this position remote or hybrid?

The position is hybrid.

What experience and skills are required for this role?

Required qualifications include experience leading solutions engineering and operations teams, a strong track record of designing and implementing automated systems, working with engineers to build solutions, adapting challenges into scalable solutions, and 5+ years in customer success or general management with leadership experience.

What benefits are offered for this position?

Benefits include comprehensive health, dental, and vision insurance for you and your dependents, plus a 401(k) plan.

What makes a strong candidate for the Head of Solutions Engineering role?

A strong candidate has a hands-on approach, is able to analyze details and resolve issues, and demonstrates leadership in building scalable systems, processes, and teams for customer success.

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

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