Head of Product - Access & Activation at Expedia

Nottingham, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data Analytics, Consumer ServicesIndustries

Requirements

Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments
Strong understanding of user onboarding, authentication flows, and personalisation
Data-driven – experience defining metrics, running experiments, interpreting data and using insights to inform decisions
People leadership experience – leading top performing teams
Experience working with cross-functional teams including engineering, design, and analytics
Influence outcomes and foster collaboration across diverse teams and leadership levels including execs
Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits
A passion for customer experience and driving meaningful engagement

Responsibilities

Lead the Access & Activation Domain, reporting to the Chief Product and Commercial Officer
Deliver a smooth login and onboarding experience that maximises conversion and re-engagement
Deliver a personalised Home experience that guides users to the most relevant features and drives deeper product engagement
Develop a roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to country or without existing credit
Implement initiatives to ensure re-engaged customers can access the product seamlessly
Adopt cutting-edge capabilities that balance seamless access with fraud prevention
Create a clear strategy to turn first-time users into loyal customers, particularly on the app
Lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel

Skills

Product Leadership

Onboarding

Customer Journey

Roadmap Planning

Cross-functional Teams

Conversion Optimization

Personalization

User Engagement

Funnel Optimization

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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