Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- Act as a talent ambassador for the Mexico City site to attract, motivate, and retain industry-leading professionals
- Foster a culture of transparency and collaboration, serving as an escalation point for the site and defusing complex challenges transparently and efficiently
- Lead with rigor and accountability in line with global #unite value and operating principles, ensuring teams in Mexico City espouse and live by the same
- Provide guidance and support for career development, performance management, and skill enhancement
- Lead workplace experience and people operations teams to address all workforce issues quickly and maintain an excellent working environment
- Partner with functional leaders across Checkout.com to manage on-the-ground resources in Mexico City (customer due diligence, merchant onboarding, merchant operations, and support)
- Partner with functional leaders to achieve goals, OKRs, roadmaps, establish and track effectiveness/efficiency KPIs, and drive a metric-driven, high-accountability culture
- Partner with Americas leaders in the US and Brazil to address market and customer needs with global timezone coverage, and collaborate on location strategy planning
- Lay the foundations for the hub’s operating model, ensuring the right resources, tools, and processes to deliver business goals
- Stay abreast of industry trends and technological advancements to maintain industry-leading standards
- Champion innovation and advocate for adoption of new technologies, systems, and tools to enhance people, products, and services
- Ensure operational processes are efficient, compliant, with right controls, aligned with industry best practices, regulatory standards, and compliance requirements
- Implement robust risk management practices to identify and mitigate operational and compliance risks
- Ensure all activities adhere to industry regulations and security standards
- In partnership with central functions, ensure all Mexico operations are compliant with relevant regulations
Responsibilities
- Build a high-performing team in Mexico City
- Drive operational excellence
- Ensure seamless execution across the region
- Establish, lead, and grow operations in Mexico City as the Site Leader
- Support rapidly growing merchant base and ambitious expansion plans in the Americas
Skills
Operations Leadership
Team Building
Talent Acquisition
Operational Excellence
Stakeholder Management
Performance Management
Talent Retention
Culture Building
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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