Head of Onboarding Operations at Aspire

India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTechIndustries

Requirements

Minimum 10 years experience with track record in a leadership role in operations in tech or financial services
Experience in onboarding, customer success, customer support or sales operations
Highly self-driven and take initiative all the time. You make things happen today versus tomorrow, and are hands-on when needed
Can build from scratch, as well as create & implement a strategy to bring the scope to the next level and can prioritize tasks & targets in a highly unstructured environment
Can build a team of A players and coach your team, you understand how to address strengths and weaknesses, and leverage new opportunities to uplevel the team

Responsibilities

Create and lead an effective, scalable and cost-effective onboarding organization
Own onboarding performance and metrics such as conversion, onboarding speed, rejection rate, etc
Manage the country onboarding operational teams, based in India, Indonesia and Malaysia
Build teams to cover new geographies Aspire will be expanding in
Help country growth teams (Sales, Partnership, Marketing) to achieve their targets for active new clients
Collaborate with Onboarding Strategy to optimize the onboarding flow for leads and internal tools and processes
Collaborate with Onboarding Quality to improve the quality of our KYB
Work closely with Compliance to refine local onboarding policies
Troubleshoot and investigate onboarding issues and liaise with relevant stakeholders to resolve issues
Be the PIC and report onboarding performance and updates to relevant stakeholders

Skills

Onboarding Operations

Team Management

Operations Leadership

Customer Experience

Cross-Geography Management

Process Optimization

FinTech Operations

Aspire

Influencer marketing platform for e-commerce brands

About Aspire

Aspire.io is an influencer marketing platform designed for high-growth e-commerce brands, connecting them with social media influencers to promote their products. The platform offers tools for influencer discovery, campaign management, and performance tracking, allowing brands to manage their influencer relationships efficiently. Aspire.io stands out by focusing specifically on e-commerce, providing features that enable trackable sales and streamlined collaboration. The company's goal is to help brands leverage influencer marketing to drive measurable results in awareness, engagement, and sales.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$26.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Paid Parental Leave

Risks

Fake followers on social media could undermine Aspire's campaign authenticity.

Complex ROI measurement may deter brands from investing in influencer marketing.

Integration challenges from CommerceUp acquisition could affect Aspire's operational efficiency.

Differentiation

Aspire empowers brands with a comprehensive suite of influencer marketing tools.

The platform offers custom, branded landing pages for seamless influencer onboarding.

Aspire facilitates trackable sales through bulk promo code creation and affiliate links.

Upsides

Aspire's acquisition of CommerceUp enhances its multilingual and multi-currency capabilities.

The rise of micro-influencers offers Aspire opportunities for targeted partnerships.

Aspire capitalizes on the shift towards word-of-mouth commerce for trusted recommendations.

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