Head of Merchant Operations at Global Payments

Cologne, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
Strong business and sales leadership background in a multi-national multi-channel company
History of working in different countries and speaking multiple languages
Highly developed commercial focus
Highly effective decision making skills
Strong organization and strategic planning skills
Experience leading change and utilizing modern platform technologies
First class Team Leadership, motivational and coaching skills effective for deployment across a wide spectrum of people and processes
Ability to break new ground and apply tenacity and creativity to achieving strategic objectives
Excellent people skills, business acumen and exemplary work ethics

Responsibilities

Reporting to CEO and serving as an integral member of executive management team
Responsible for development and smooth running of Merchant Operations
Direct management and responsibility of a range of aspects for GP Thor JV including Merchant Operations, Complaint Management, Customer Onboarding, Partner & Customer Integrations
Define key KPIs with the business for reporting, monitoring and control
Manage assigned budget and keep it on targets
Set and drive a compelling, annual and multi-year operations strategy to ensure the business remains relevant and competitive
Develops and drives coherent and holistic operations strategies to ensure customer satisfaction
Co-creator of JV culture (set-up of own culture based on mix of GP and CoBa different cultures)
Establish policies that promote company culture and vision
Fulfil company goals in own area of responsibility with strong drive, ability to achieve results and motivate own team
Develop the knowledge and expertise of team members to ensure their maximum performance and contribution to business result
Lead employees to encourage maximum performance and dedication
Ensures oversight of the associated operations risk and issues for the business
Design and implement business strategies, plans and procedures
Set comprehensive goals for performance and growth. Establish performance standards, analyzing and interpreting data and metrics
Oversee daily operations of the company and the work of executives
Write and submit reports to the CEO in all matters of importance
Participate in expansion activities, including implementation of new products and partners
Lead the Operations activities required to transition the organization to the target operating model and the migration off the legacy platform

Skills

Key technologies and capabilities for this role

Merchant OperationsComplaint ManagementCustomer OnboardingPartner IntegrationsCustomer IntegrationsKPI ManagementBudget ManagementExecutive LeadershipBusiness StrategyOperations Management

Questions & Answers

Common questions about this position

What is the reporting structure for the Head of Merchant Operations role?

The role reports directly to the CEO and serves as an integral member of the executive management team.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and qualities are required for the Head of Merchant Operations?

The role requires experience as an efficient leader with excellent people skills, business acumen, exemplary work ethics, strong drive to achieve results, and ability to motivate teams.

What does the company culture aspect involve in this role?

The role includes co-creating the JV culture by blending GP and CoBa cultures, establishing policies that promote company culture and vision, and leading employees to encourage maximum performance.