Head of Japan ICX (Integrated CX) Sales and Support at Adobe

Tokyo, Japan

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Media, Technology, SaaSIndustries

Requirements

Strategic leadership skills to provide vision and direction for the sales team, leveraging emotional intelligence to foster an inclusive culture of trust and collaboration
Expertise in customer success management to develop and implement practices driving upselling, cross-selling, and maximizing lifetime value of existing accounts
Ability to cultivate a high-performance culture by challenging and supporting the team to embody Adobe's core values and leading by example
Proficiency in formulating and executing sales strategies and pitches tailored to the Japanese market to achieve targets and reduce churn
Focus on ARR and Customer Transaction Average (CTA) as key metrics to promote optimization and value maximization
Skills in establishing coaching and development frameworks to enable the team to identify customer needs and communicate product benefits
Strong cross-functional collaboration with Marketing, Sales Operations, Business Units, and Corporate Retention teams using data insights
Experience engaging with key senior stakeholders in Japan for alignment, addressing roadblocks, and fostering communication
Ability to develop feedback mechanisms from stakeholders to refine execution and sales campaigns
Capability to design performance metrics and dashboards to keep the team focused on key drivers
Expertise in managing sales pipelines with regular forecasting to meet aggressive targets

Responsibilities

Oversee inbound, outbound, and customer success account management (CSAM) efforts for Adobe's Digital Media business in Japan
Mobilize team and vendor resources to exceed gross and net new Annual Recurring Revenue (ARR) goals, ensuring global alignment
Collaborate with key senior stakeholders in Japan to drive performance, innovation, and operational excellence
Provide strategic leadership, vision, and direction for the sales team
Develop and implement customer success management practices, including upselling and cross-selling
Cultivate a high-performance culture aligned with Adobe's values
Formulate and execute sales strategies tailored to the Japanese market
Utilize ARR and CTA metrics to optimize customer interactions
Establish coaching and skill development frameworks for the sales team
Engage cross-functionally with local Marketing, Sales Operations, Business Units, and Corporate Retention teams
Align with senior stakeholders on business outcomes and resolve operational roadblocks
Create processes for stakeholder feedback to improve sales campaigns
Design and implement performance metrics and dashboards
Manage the sales pipeline with regular forecasting to achieve targets

Skills

B2B Sales

SMB Sales

Inbound Sales

Outbound Sales

Customer Success

Account Management

ARR Management

Strategic Leadership

Team Management

Omnichannel Sales

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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