Head of Intermediary Relationship Management at Fidelity Investments

Smithfield, Rhode Island, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Bachelor’s degree required, MBA or other advanced degree preferred
15+ years of successful sales or relationship management experience in a financial services industry
Institutional client management and growth experience required
Strong knowledge of the RIA, Broker Dealer, Retirement and Institutional Insurance markets
A thorough understanding of the industry, financial markets, and competitive landscape
Prior leadership experience
Series 7 and 63 licenses required
Proven success in building and leading an institutional relationship management team and driving home office engagements, net flows, and business growth
Proven track record of navigating and influencing executive level business leaders, both internal and client facing across multiple functions and businesses
Strong revenue management and overall financial acumen
Leadership, coaching, and career development skills with a tenured team of professionals
Proven leadership skills, particularly on teams in fast-paced, collaborative environments
Ability to work in ambiguity and set tone and pace for peers and team
Proven risk-management and problem resolution skills
Ability to recognize process inefficiency and recommend improvement opportunities
Ability to connect the team and each associate to the broader organization and drive collaboration
Using sound judgement and leading through change
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Demonstrate strong investment competence across all asset classes and exceptional communication skills
Ability to interact effectively with both external clients (Analyst, Global Strategist, Investment Boards, etc.) as well as internal clients across asset management and distribution

Responsibilities

Define and execute a strategic vision for the Relationship Management function aligned with IICG organizational goals and initiatives to drive growth, profitability, home office engagement, client satisfaction and retention
Lead significant organizational change of firm coverage, behaviors, KPI’s, and data capabilities to transform operational and client engagement model
Drive executive leadership engagement both internally and externally to support development and growth with distributor firms
Deep understanding of client business models, evaluating key aspects of their business, and leveraging practice management and discovery tools and best practices to develop the overall Fidelity relationship
Establish metrics and scorecards to monitor engagement effectiveness and overall business impact ensuring operational rigor across client interactions and behavioral change
Align Fidelity and trusted third-party resources to meet client business needs
Mitigate risk to Fidelity and our clients (e.g., key policy awareness and compliance, looking for potential watch outs on firm practices, and collaborating with our internal partners to raise data concerns)
Oversee strategy among RM and Key Account Managers (KAM) strategic accounts to drive client satisfaction and retention by collaborating with service and other key business partners to improve and enhance their daily experience
Cultivate collaborative relationships with key internal business partners

Skills

Key technologies and capabilities for this role

Relationship ManagementStrategic PlanningOrganizational ChangeClient EngagementKPI DevelopmentRisk MitigationComplianceExecutive LeadershipBusiness DevelopmentPractice ManagementMetrics and ScorecardsAccount Management

Questions & Answers

Common questions about this position

What is the salary or compensation for this Head of Intermediary Relationship Management role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What qualifications and skills are required for this role?

A Bachelor’s degree is required (MBA preferred), 15+ years of successful sales or relationship management experience in financial services, institutional client management experience, knowledge of RIA, Broker Dealer, Retirement and Institutional Insurance markets, prior leadership experience, and Series 7 and 63 licenses are required.

What does the team structure look like for this position?

The role reports directly to the Head of Intermediary Investment Client Group (IICG) and oversees strategy among Relationship Managers (RM) and Key Account Managers (KAM) for strategic accounts.

What makes a strong candidate for this Head of Relationship Management position?

Candidates with proven success in building and leading institutional relationship management teams, driving home office engagements, net flows, and business growth, plus a track record of navigating and influencing executive-level business leaders internally and externally, stand out.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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