Head of Forward Deployed Engineering at Servian

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Information Technology, Enterprise SoftwareIndustries

Requirements

7–10+ years of software engineering or solutions engineering experience, with 3+ years leading technical or customer-facing teams
Proven track record of building and scaling Forward Deployed / Solutions Engineering teams in a fast-paced SaaS or AI environment
Strong technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems
Experience working directly with enterprise customers on deployments, integrations, and architecture design
Excellent communication skills — able to translate between technical and executive audiences
Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists
Deep customer empathy and the ability to balance short-term needs with long-term platform evolution
Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers

Responsibilities

Build and lead the Forward Deployed Engineering function, defining its charter, processes, and hiring plan
Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts
Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges
Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns
Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements
Act as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout
Drive technical strategy for migrations, integrations, and long-term account success
Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision
Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts

Skills

Key technologies and capabilities for this role

AI AgentsSoftware EngineeringCustomer DeploymentIT AutomationProduction CodeWorkflow AutomationTeam LeadershipSystems ThinkingPilot ManagementOnboarding Processes

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What experience is required for the Head of Forward Deployed Engineering role?

Candidates need 7–10+ years of software engineering or solutions engineering experience, including 3+ years leading technical or customer-facing teams, and a proven track record of building and scaling Forward Deployed / Solutions Engineering teams in a fast-paced SaaS or AI environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture at Serval emphasize?

Serval emphasizes a high-growth, AI-native startup environment with pace and precision, where forward deployed engineers blend software engineering, customer empathy, and systems thinking.

What makes a strong candidate for this role?

A strong candidate has operated at the intersection of engineering and customer success, thrives in ambiguity, and loves building zero-to-one technical teams in high-growth startups.

Servian

Data analytics and digital solutions provider

About Servian

Servian focuses on data analytics, digital solutions, customer engagement, and cloud services, helping businesses improve decision-making and performance. They build strong data foundations and develop analytics capabilities using machine learning and deep learning to create engaging customer experiences. What sets Servian apart is their customer-centric approach, which emphasizes understanding client needs and leveraging customer data for insights. Their goal is to empower businesses to use data and technology to enhance efficiency and drive innovation.

Sydney, AustraliaHeadquarters

2008Year Founded

ACQUISITIONCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

501-1,000Employees

Risks

Emerging firms offering similar services at lower costs threaten Servian's market share.

Rapid AI advancements may outpace Servian's integration capabilities.

In-house data analytics development by companies could reduce demand for Servian's services.

Differentiation

Servian specializes in data analytics, digital solutions, and customer engagement.

The company offers end-to-end solutions including data management and cloud infrastructure.

Servian's customer-centric approach prioritizes understanding and meeting client needs.

Upsides

Growing demand for cloud-native data analytics boosts Servian's market potential.

AI-driven customer engagement platforms enhance user experiences and retention rates.

Low-code platforms enable faster deployment, appealing to non-technical users.

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