[Remote] Senior Manager - Field Service Engineering (AMR) at Element Biosciences

Remote

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Scientific InstrumentsIndustries

Requirements

Bachelor’s degree in Bioengineering, Electrical Engineering, Computer Science, Mechanical Engineering, or related field
Minimum 8 years of experience with customer support and/or in biotech industry
Experience working with instrumentation with optics, microfluidics, and electromechanical systems
Demonstrated ability to coach and mentor for performance with direct reports in a remote setting
Ability to work independently and as part of a matrix team towards corporate goals
Excellent organizational, analytical, and interpersonal skills with the ability to present insights and actions to regional and global leadership
Ability to lift up to 20 pounds
Flexible in working hours as position may require customer support during non-regular business hours
Willingness to travel approximately 30-50% both domestic and international
Located in the AMR region (remote position)

Responsibilities

Direct and support the execution of daily operations of the Field Service Engineering team within the AMR region (Installation, Preventative Maintenance, Break/Fix, etc.)
Serve as an escalation point to the field service team for both customer and business process issues
Partner with Distributor Sales channel to ensure timely onboarding of distributor service personnel and support their execution of installation/post sales support of distributor end customers
Ensure timely, accurate, compliant, and cost-effective completion of service activities
Continue to build, scale, and professionally develop an efficient and successful Service Department
Define, monitor, and deliver actionable insights from Field Service KPIs
Collaborate with Commercial stakeholders on developing, assigning, and evaluating team goals and achievements
Proactively assess field capacity and utilization and recommend improvements to support growing customer install base and evolving product portfolio
Coordinate with respective commercial stakeholders in Field Applications, Tech Support, Commercial Operations, Marketing, and Sales to provide continuous improvement to customer experience
Establish and maintain service training and education opportunities to scale and improve Field Service capabilities
Make field visits with FSEs and customers as needed to enable customer growth and success
Create a culture of continuous improvement with the field service team and processes
Ensure and audit reporting requirements are being adequately met and adhered to by the field service team
Manage and execute against pre-defined budget targets as defined by Service & Support P&L
Prioritize and execute on projects related to service improvements and customer experience

Skills

Key technologies and capabilities for this role

Field Service EngineeringCustomer ManagementTeam ManagementService OperationsInstallationPreventative MaintenanceBreak/FixKPIsDistributor ManagementCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position in the AMR region.

What degree is required for this role?

A minimum Bachelor’s degree in Bioengineering, Electrical Engineering, or Computer is required.

What key skills are needed for the Senior Manager role?

The role requires exceptional technical proficiency, customer management skills, proven ability to professionally develop careers and service processes, and ability to work cross-functionally across technical and commercial disciplines.

What is the company culture like at Element Biosciences?

The company has built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment, committed to scientific integrity, collegiality, honesty, objectivity, and openness.

What makes a strong candidate for this position?

Strong candidates possess exceptional technical proficiency, customer management skills, experience developing careers and service processes, and the ability to work cross-functionally, along with a relevant Bachelor’s degree.

Element Biosciences

Next-generation sequencing technology provider

About Element Biosciences

Element Biosciences focuses on next-generation sequencing (NGS) technology, offering the AVITI System, a compact benchtop device that provides high-quality sequencing at a low cost of $1 per million reads. This system is designed for various clients, including academic researchers and pharmaceutical companies, and delivers industry-leading accuracy. Element Biosciences stands out by partnering with other biotech firms, like QIAGEN, to provide complete NGS workflows and by offering the 2023 AVITI for All Grant, which gives free sequencing for diverse applications. The company's goal is to make high-quality sequencing accessible and affordable to accelerate advancements in biotechnology.

San Diego, CaliforniaHeadquarters

2017Year Founded

$659.5MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

100% company-paid medical, dental, & vision coverage

Flexible spending & health savings accounts

Premier mental health care

401(k) with immediately vested 4% company match

Company-paid Life and AD&D insurance

Stock option grants

Flexible time off

10 paid annual holidays

8-weeks paid parental leave

Risks

Increased competition from companies like Illumina may impact market share.

Rapid technological advancements require continuous innovation, straining resources.

High cost of AVITI24 may limit adoption among smaller research institutions.

Differentiation

Element Biosciences offers the AVITI System, a low-cost, high-quality sequencing platform.

The company's proprietary technology improves signal-to-noise ratio, enhancing sequencing data quality.

Strategic partnerships with firms like QIAGEN provide comprehensive NGS workflows for clients.

Upsides

AVITI24 platform integrates sequencing and multiomic analysis, revolutionizing cancer research.

Record growth in AVITI System installations indicates strong market demand and acceptance.

Recent executive appointments highlight commitment to leveraging AI for product optimization.

Land your dream remote job 3x faster with AI

Try Jobo Free