Head of Engineering (Data, ML and AI Tools) at Kraken

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Water, BroadbandIndustries

Requirements

Experience leading and scaling cross-functional ML and data engineering teams, including machine learning engineers, LLM/AI engineers, data analysts, and software engineers
Ability to drive development of intelligent tools like LLM-based AnswerBots and VoiceBots for customer agents and end-users
Expertise in guiding teams to deliver predictive ML models for utility use cases (e.g., water leak detection, churn prediction) with robustness, explainability, and client value
Proficiency in overseeing data analytics products, including dashboards and data pipelines
Capability to set long-term technical vision and be hands-on in system design, architecture reviews, and high-impact technical decisions
Strong collaboration skills with cross-functional stakeholders (product managers, customer teams, delivery leads) to align technical solutions with business goals
Experience championing experimentation, prototyping, and fast iteration with GenAI and classic ML
Knowledge of building systems combining structured data, unstructured customer interactions, and real-time operational signals
Staying current with emerging technologies in LLMs, RAG, reinforcement learning, and agentic workflows to translate into scalable products

Responsibilities

Lead and scale cross-functional ML and data engineering teams
Drive development of intelligent tools for customer agents (e.g., LLM-based AnswerBots) and end-users (e.g., VoiceBots)
Guide delivery of predictive ML models for utility clients (e.g., water leak detection, churn prediction)
Oversee development of data analytics products, including dashboards and data pipelines
Set long-term technical vision for AI & analytics products and participate hands-on in system design, architecture reviews, and technical decisions
Partner with cross-functional stakeholders to align technical solutions with business goals
Champion experimentation, prototyping, and fast iteration for new GenAI and ML use cases
Build systems integrating structured data, unstructured interactions, and real-time signals for intelligent decision support
Stay ahead of emerging technologies (LLMs, RAG, reinforcement learning, agentic workflows) and apply them to practical products

Skills

Machine Learning

Data Engineering

Analytics

Voice Interfaces

ML Models

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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