Head of Employee Tech & Experience at OpenAI

San Francisco, California, United States

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$225,000 – $325,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

10+ years leading high impact technology or operations teams in high growth environments, with a strong track record developing managers and future leaders
Proven track record scaling teams through hypergrowth, from early build out to mature, global operations
Strong people leader who hires thoughtfully, coaches well, and builds healthy, high trust teams
Experience shifting organizations from reactive support to proactive, data and automation driven operations

Responsibilities

Scale & Strategy: Lead ETX across Helpdesk, SysOps, and Logistics & Asset Management; scale global support while improving reliability, security, and speed; redesign IT processes to proactively eliminate friction and paper cuts; shift from ticket-based operations to proactive, data-driven experience management
Automation & AI Enablement: Use AI and automation to reduce manual work, improve accuracy, and streamline everyday workflows; expand self-service and zero-touch systems to empower users instantly; design automation that removes steps, not just accelerates them
Lifecycle, Procurement & Controls: Unify procurement and lifecycle operations for efficiency and transparency; maintain accurate asset tracking and ownership end-to-end for everyone; maintain operational effectiveness on embedded controls and compliance
Data, Insights & Digital Experience: Build clear employee experience metrics to understand reliability, performance, and the effort required to get work done; use data to identify and eliminate recurring friction points; prioritize improvements that reduce repetitive work and handoffs; define and publish SLAs that reflect the speed, reliability, and responsiveness employees need to stay productive
Culture & Leadership: Build a culture of craftsmanship, curiosity, and continuous improvement; develop future IT leaders with deep empathy and urgency; partner closely with Engineering, Security, Workplace, and People Tech to shape a cohesive cross org experiences and ensure endpoint, VDI, and deployment platforms land smoothly and reliably

Skills

Helpdesk

Systems Operations

Asset Logistics

AI Automation

Employee Onboarding

IT Strategy

Team Leadership

Data Analysis

User Experience Design

Security

Proactive Support

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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