Head of East Africa at Taptap Send

Nairobi, Nairobi County, Kenya

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Experience in developing and scaling supply side partnerships in East Africa
Ability to manage customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development, and coaching
Acute “own it” mindset, obsessed with individual user experience and scalable growth tactics/processes
P&L ownership with ability to deliver growth and profitability targets for East Africa market
Skills to establish TTS as the leading product/service for remittances to East Africa
Ability to be the “face” of East Africa internally and externally
Experience building and leading a team of growth managers
Data-driven, test-and-learn mindset for reporting progress, insights, and needs
Excitement for fast-paced tech startup environment, mission-driven work, and global team dynamics
Preferably background from top organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline)

Responsibilities

Develop and scale Taptap Send’s supply side partnerships in East Africa and grow user base
Establish a vision, strategy, and execution plan for East Africa (launching and scaling sending and receiving markets)
Think creatively about driving adoption, improving profitability, and increasing brand awareness
Report to the executive leadership team on progress, insights, and needs with a data-driven, test-and-learn mindset
Monitor, understand, and interpret growth, operational, and financial metrics to improve execution
Build trust-based relationships with diaspora communities and commercial partners in East Africa to strengthen brand awareness and unit economics
Collaborate closely with internal stakeholders (Customer Service, Finance, Tech, Legal, Compliance, People Ops, etc.)
Own growth tactics across the region
Manage every aspect of growth: customer acquisition/retention, pricing, user research, product quality, customer experience, team development/coaching
Report directly to Chief Commercial Officer and lead team of growth managers on the ground

Skills

Key technologies and capabilities for this role

LeadershipBusiness DevelopmentFintechEmerging MarketsTeam ManagementStrategic PlanningCross-Border PaymentsRegional OperationsPartnershipsStartup Environment

Questions & Answers

Common questions about this position

What is the compensation for the Head of East Africa role?

This information is not specified in the job description.

Is this a remote position or does it require being based in East Africa?

This information is not specified in the job description.

What key skills and experience are required for the Head of East Africa position?

The role requires an 'own it' mindset, obsession with user experience and scalable growth tactics, P&L ownership, experience developing and scaling supply side partnerships, and skills in customer acquisition, retention strategy, pricing, user research, product quality, customer experience, and team development.

What is the company culture like at Taptap Send?

The team moves fast, hires top performers from elite organizations, is driven by mission and values, and is highly diverse with over 30 languages from 25 countries; it's a fast-paced tech startup environment focused on impact.

What makes a strong candidate for the Head of East Africa role?

Strong candidates have an 'own it' mindset, experience scaling partnerships and growth in emerging markets, P&L ownership, and the ability to build and lead teams while optimizing user experience and scalable processes.

Taptap Send

Facilitates cross-border mobile money transfers

About Taptap Send

Taptap Send facilitates mobile money transfers across borders, primarily targeting individuals in the UK, EU, US, Canada, and UAE who wish to send money to family and friends in Africa, Asia, the Caribbean, and Latin America. Users can complete transactions easily by providing the recipient's name and mobile number, allowing funds to be deposited instantly into the recipient's mobile money wallet. This process eliminates the need for physical visits to money transfer agents and significantly reduces waiting times for recipients. Taptap Send operates in the remittance market, generating revenue through transaction fees and favorable exchange rates, making it a cost-effective alternative to traditional money transfer services. The company's goal is to provide a fast, secure, and affordable way to send money internationally, using technology to simplify the transfer process.

New York City, New YorkHeadquarters

2018Year Founded

$76.3MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Regulatory compliance issues in Ghana could disrupt operations in other countries.

The introduction of 'Charities' may divert focus from core remittance services.

Reliance on transaction fees and exchange rates is threatened by competitors offering lower fees.

Differentiation

Taptap Send offers instant deposits into mobile wallets, enhancing user convenience.

The platform focuses on underserved markets, providing financial inclusion opportunities.

Taptap Send's user-friendly interface requires only a recipient's name and mobile number.

Upsides

Increased smartphone penetration in Africa and Asia expands Taptap Send's potential user base.

The global remittance market is projected to grow, boosting demand for Taptap Send's services.

Partnerships with platforms like CompareRemit broaden Taptap Send's audience and transparency.

Land your dream remote job 3x faster with AI

Try Jobo Free