Head of Customer Operations, Enterprise, Otter - Los Angeles at Otter

Los Angeles, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Restaurant Technology, Online DeliveryIndustries

Requirements

7 - 10 years of domain experience
5 - 7 years of management experience
BS/MS in STEM disciplines, including Statistics, Mathematics, Computer Science, Analytics, and Economics
Advanced Stakeholder Management
Advanced Process Optimization and Creative Problem Solving
Business and Operational Acumen
Based in Los Angeles office (onsite, five days a week)

Responsibilities

Ensures achievement of overall operational goals through implementation of scaled tooling, automation, and process optimization
Provides vision and direction to the team, fostering a culture of innovation and continuous improvement
Oversees the design, development, and execution of complex analysis to generate insights that support strategic decision-making
Oversees the end-to-end identification, scoping, build, and implementation of globally scalable processes, automation, and tooling
Drives the product roadmap, ensuring true operational scale through productized solutions

Skills

Process Optimization

Stakeholder Management

Automation

Tooling

Data Analysis

Strategic Decision-Making

Product Roadmap

Operations Management

Creative Problem Solving

Team Leadership

Otter

Connects parents with vetted babysitters

About Otter

Otter connects parents with qualified babysitters through its online platform, focusing on the childcare industry. The service stands out due to its thorough vetting process for sitters, which includes skills tests, reference checks, and interviews, along with mandatory background checks for both parents and sitters to ensure safety. Parents can book a sitter on short notice, sometimes as little as two hours, making it a convenient option for last-minute childcare needs. The company earns revenue by charging a fee for each booking, which is shared with the sitters, providing them with a flexible income opportunity. With significant backing from prominent venture capital firms, Otter aims to address the demand for reliable childcare services while ensuring a safe environment for families.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$30MTotal Funding

SERIES_ACompany Stage

Social Impact, Consumer GoodsIndustries

1-10Employees

Risks

Increased competition from new platforms offering similar services at lower fees.

Changes in local regulations could increase operational costs and complicate compliance.

Rising concerns about data privacy and security could decrease user trust.

Differentiation

Otter offers a rigorous vetting process for sitters, ensuring safety and reliability.

The platform allows parents to book childcare with as little as two hours' notice.

Otter connects parents with local stay-at-home parents, fostering community-based childcare.

Upsides

Increased demand for flexible childcare solutions due to remote work trends.

Growing interest in last-minute booking options for childcare services.

Venture capital interest indicates strong growth potential for tech-enabled childcare solutions.

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