Head of Customer Engagement, Firefly Enterprise & GenStudio at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Media, AIIndustries

Requirements

Strong leadership and strategy consulting skills
Understanding of AI solutions (first-party and third-party models)
Exceptional customer-centricity to drive rapid adoption and value realization for strategic customers
Ability to scale teams, innovate rapidly, and translate AI research into real-world value
Knowledge of advancements in generative AI, creative tooling, and performance marketing

Responsibilities

Recruit, coach, and empower a team of high-performing AI Engagement and Program Managers; define success metrics, playbooks, and new operating models
Lead the team to drive enterprise-scale creative and content transformations using Adobe solutions and third-party models; act as executive sponsor for key accounts, ensuring alignment across DX/DME, Product, Engineering, Customer Success, and Enablement
Function as a continuous product innovation engine—originate and launch 0→1 product opportunities, feed repeatable customer solutions and use cases into the product roadmap, and develop scalable digital and AI transformation strategies
Establish proven approaches to measure and articulate value across the customer base; surface insights on differentiated value and faster implementation opportunities; scale successful adoption strategies and address challenges
Stay current on AI trends to evolve team capabilities and offerings
Embed governance, quality, and performance metrics into every engagement; drive continuous team improvement and champion cross-functional collaboration
Foster a high-performance, product management, and customer-obsessed culture by mentoring the team

Skills

Key technologies and capabilities for this role

LeadershipStrategy ConsultingAI SolutionsGenAICustomer EngagementProgram ManagementProduct ManagementDevOpsCustomer Advocacy

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Head of Customer Engagement role?

The role requires strong leadership and strategy consulting skills, an understanding of AI solutions including first-party and third-party models, and exceptional customer-centricity.

What is the company culture like at Adobe?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, valuing new ideas from everywhere in the organization.

What makes a strong candidate for this position?

Candidates energized by scaling teams, innovating rapidly, and translating AI research into real-world value, with experience in leadership, strategy consulting, and AI solutions, will stand out.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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