Head of Creative Operations

The Head of Creative Operations will design and optimize end-to-end creative workflows to improve speed, quality, and consistency across teams. They will identify bottlenecks and inefficiencies, running audits and implementing scalable solutions. This role involves collaborating with Product, Engineering, and Creative leads to develop and roll out tools, templates, and AI-enhanced systems. Responsibilities include defining and maintaining creative services, deliverable specs, and quoting logic across internal platforms, as well as managing estimation tools, budget templates, and project quoting processes. The role also entails creating and maintaining clear documentation, playbooks, and support materials, leading onboarding and training sessions for cross-functional teams, and developing enablement content. Supporting cross-team implementation of new services and tooling, and troubleshooting issues with creative platforms are also key duties.