Job Description: Head of Account Management, BMT (Bone Marrow Transplant), Cell Therapy

Employment Type: Regular, Full-Time Employee

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Company Overview

Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies. Our goal is to provide significantly better survival rates with dramatically fewer risks compared to traditional allogeneic stem cell transplants, which can be fatal or lead to serious conditions like graft vs. host disease. With our purified, high-precision investigational cell therapies, we aim to not only replace patients' blood and immune systems with healthy ones but also restore their lives.

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Position Overview

The Head of Account Management for BMT (Bone Marrow Transplant), Cell Therapy at Orca Bio will lead a national team of Account Managers. This role is responsible for building strategic partnerships with leading transplant centers, academic hospitals, and commercial accounts. The senior leader will spearhead the establishment of a high-touch / hyper-care customer engagement account model. This model is designed to provide proactive and elevated support throughout onboarding, treatment initiation, and ongoing adoption to support the launch of Orca Bio’s precision cell therapy platform, with a primary focus on the company’s first asset, Orca-T.

This role is critical to the commercial success of Orca Bio’s precision cell therapy platform and Orca-T, ensuring transformative partnerships and exceptional patient outcomes in the evolving landscape of cell and gene therapy.

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Essential Duties & Key Responsibilities

Leadership and Team Development

• Build, develop, and lead a high-performing team of Account Managers specializing in BMT and cell therapy, with a focus on precision cell therapy for hematologic malignancies.
• Provide ongoing coaching, training, and career development to ensure operational excellence and customer-centric execution.
• Foster a culture of accountability, innovation, and continuous improvement.

Customer Engagement Account Model Implementation

• Design and implement a high-touch/ hyper-care customer engagement account model tailored to the unique needs of centers adopting Orca-T.
• Ensure seamless onboarding, rapid issue resolution, and proactive support during critical therapy delivery and follow-up phases, resulting in an exceptional customer experience.
• Establish clear criteria for customer engagement, including therapy initiation, high-risk patient cohorts, and operational complexity.
• Oversee the deployment of dedicated resources for real-time communication, escalation management, and hands-on training for clinical teams.
• Monitor and report on key metrics (e.g., time to therapy, patient outcomes, customer satisfaction) to drive continuous improvement in the high-touch / hyper-care customer engagement program.

Account Strategy & Execution

• Design and implement a high-touch/ hyper-care customer engagement account model tailored to the unique needs of centers adopting Orca-T, ensuring seamless onboarding, rapid issue resolution, and proactive support during critical therapy delivery and follow-up phases.
• Establish clear criteria for high-touch / hyper-care customer engagement, including therapy initiation, high-risk patient cohorts, and operational complexity.
• Oversee the deployment of dedicated resources for real-time communication, escalation management, and hands-on training for clinical teams.
• Monitor and report on key metrics (e.g., time to therapy, patient outcomes, customer satisfaction) to drive continuous improvement in the customer engagement program.

Cross-Functional Collaboration

• Collaborate closely with Commercial, Marketing, Market Access, Medical Affairs, Clinical Operations, and Manufacturing to ensure alignment and seamless execution.

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Requirements

• In-depth expertise in cell and gene therapy commercialization.
• Proven experience in hospital-based sales.
• Demonstrated track record of launching novel therapies in complex clinical settings.

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Application Instructions

• (Information not provided in the original text)

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Company Information

• Mission: Redefining the transplant process with next-generation cell therapies for better survival rates and fewer risks.
• Focus: Precision cell therapy platform, including Orca-T.
• Impact: Aiming to restore lives by replacing patients' blood and immune systems with healthy ones.