Head, Benefit Operations - Americas at Johnson & Johnson

Tampa, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Human ResourcesIndustries

Requirements

7+ years of experience leading multi-country benefits programs across North America and Latin America
5+ years of compensation experience, preferred
Managerial experience

Responsibilities

Provide leadership and drive benefits service delivery and experience in the administration of benefits, health plans, pension, absence & disability management, financial wellness, and career services across the Americas supporting 68,000 active employees and 40,000 retirees
Lead a team that manages service delivery and employee experience provided through third-party vendors
Ensure seamless integration across third-party vendors and identify opportunities for improvements to enhance employee and retiree experiences
Lead assigned regional and/or global compensation projects as needed
Lead the Benefit Operations team by providing direction and coaching in the identification and prioritization of key areas for operational, value, and experience improvements across benefits operations delivery
Partner and influence third-party vendors to identify, design, and deliver solutions that provide the best employee experience through exceptional process integration and technology
Enable a Credo-based & high-performance culture within the team
Drive team engagement and collaboration across GS functions in the Americas to promote continuous improvement and employee experience in conjunction with the overall Global Services organization
Partner with Corporate Services Total Rewards counterparts in reviewing and upgrading service level agreements with third-party vendors
Ensure continuity and successful delivery of benefits, health plans, pension, absence management, financial wellness, and career services on a local and regional basis in accordance with company policies and programs
Monitor service delivery, service levels, contractual performance standards, and scope of services commitments for all functions across the discipline and interact with third-party vendor(s) as needed across 17 countries in 2 regions
In partnership with internal business partners and third-party vendors, ensure that all quality control objectives are being met
Lead resolution of service delivery and performance issues, actively working to identify and implement changes to improve service and experience
Promote and support a culture of process improvement through the use of continuous improvement and design thinking within GS team, third-party vendors, and stakeholders
Lead important regional/global compensation projects in support of the Global Services organization

Skills

Key technologies and capabilities for this role

Benefits AdministrationHealth PlansPension ManagementAbsence ManagementDisability ManagementFinancial WellnessCareer ServicesVendor ManagementService DeliveryEmployee ExperienceTotal RewardsTeam LeadershipCompensation Projects

Questions & Answers

Common questions about this position

What is the location for the Head, Benefit Operations - Americas role?

The position is located in Tampa, Florida, United States of America.

What does the team led by the Head, Benefit Operations - Americas look like?

The role leads a multi-regional group of benefit operations and service delivery experts, supporting 68,000 active employees and 40,000 retirees across the Americas.

What are the key responsibilities of this position?

The role involves leading benefits service delivery and employee experience for benefits, health plans, pension, absence & disability management, financial wellness, and career services across the Americas, managing third-party vendors, and handling regional/global compensation projects.

What is the company culture like for this team?

The role enables a Credo-based & high-performance culture within the team, driving team engagement and collaboration across Global Services functions.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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