Hardware Solutions Techincal Expert at Cents

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Laundry, Garment Care, HardwareIndustries

Requirements

Strong mechanical and technical aptitude with 5+ years of hands-on experience installing laundry equipment, payment systems, and laundromat technology

Responsibilities

Lead, conduct, and oversee mechanical installations of laundry hardware, payment systems, and related software, ensuring accuracy, reliability, and consistency across all deployments
Manage high-priority or complex installations on-site, including travel when needed, to supervise, install payment device hardware, troubleshoot, and document end-to-end workflows
Build, launch, and manage a national Installer Certification Program to standardize installation quality and train both internal teams and external partners
Create clear, detailed technical documentation—including installation guides, workflow diagrams, troubleshooting steps, and best-practice procedures—to support scalable and repeatable field operations
Collaborate with Engineering, Product, Operations, distributors, and laundromat owners/operators to resolve issues, refine workflows, and drive continuous improvement of hardware and software systems
Act as a technical point of escalation for installation challenges, working cross-functionally to identify root causes and recommend long-term solutions
Monitor installation performance, gather partner feedback, and identify patterns or opportunities to improve hardware reliability, process efficiency, and customer outcomes
Build and maintain strong relationships with equipment distributors, operators, and internal teams to ensure alignment, trust, and a seamless installation experience

Skills

Key technologies and capabilities for this role

laundry equipmentpayment systemslaundromat technologyhardware installationsoftware deploymenttechnical leadershipprogram developmentinstaller certification

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Does this role require travel?

Yes, the role involves managing high-priority or complex installations on-site, including travel when needed.

What skills and experience are required for this role?

The role requires deep hands-on experience with laundry equipment, payment systems, and laundromat technology, along with skills in mechanical installations, troubleshooting hardware and software, and program development like building a certification program.

What is the company culture like at Cents?

Cents has a team of passionate technology experts obsessed with supporting and empowering SMBs, thriving in a fast-moving startup environment with a focus on elevating the laundry industry.

What makes a strong candidate for this Hardware Solutions Technical Expert role?

A strong candidate has deep hands-on experience with laundry equipment, payment systems, and laundromat technology, excels in a fast-moving environment, enjoys hands-on work with hardware and software, and is skilled at building relationships with partners and teams.

Cents

Software solutions for laundromat operations

About Cents

Cents provides software solutions specifically designed for laundromat businesses. Its platform helps laundromat owners streamline their operations and manage their businesses more effectively. One of the key features is pickup and delivery management, which allows owners to offer these services without needing their own drivers or insurance, potentially increasing business volume by 20%. The software consolidates all business data onto a single platform, making it easier for owners to oversee and grow their operations. The user-friendly interface is accessible even to those who are not very tech-savvy. Cents distinguishes itself from competitors with its strong customer support and success team, which is dedicated to helping clients achieve their business goals. The company likely operates on a subscription or usage-based fee model, generating revenue while providing valuable tools that help laundromats save money and expand their services.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.8MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Remote Work Options

Paid Holidays

401(k) Company Match

Work-from-home and commuter benefits

Employee Discounts

Mental Health Support

Risks

Increased competition from platforms like CleanCloud and LaundryCard threatens market share.

Integration of third-party delivery services may lead to increased costs for laundromat owners.

Acquisition of Starchup Inc. may cause integration challenges and service disruptions.

Differentiation

Cents integrates payments, employee management, and machine tracking for laundromats and dry cleaners.

The platform offers pickup and delivery management, increasing business volume by 20%.

Cents provides industry-leading customer support, enhancing client satisfaction and business growth.

Upsides

Cents raised $40M in Series B funding, boosting its growth potential.

Partnerships with Uber, DoorDash, and Gopuff enhance delivery services for laundromat owners.

Integration with Reserve with Google increases visibility and customer acquisition for laundromats.

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