Guest Services Coordinator - Dunkin' and Baskin-Robbins at Inspire

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, Quick Service RestaurantsIndustries

Requirements

4-year Degree
Previous customer service experience
Demonstrated ability to troubleshoot and problem solve
Ability to listen, talk, and type simultaneously

Responsibilities

Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly
Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
Ability to multitask using multiple databases to accurately research and respond to inquiries
Ability to quickly recognize escalating trends and problem solve potential root causes
Ensure data/report integrity by continuously understanding use of tools and the business needs for information
Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

Skills

Key technologies and capabilities for this role

Customer ServiceTroubleshootingProblem SolvingMultitaskingDatabasesPhone SupportEmail SupportTrend Analysis

Questions & Answers

Common questions about this position

What is the pay range for the Guest Services Coordinator position?

The pay range is $16.75 - $25.13 per hour, with actual placement varying based on experience, education, training, and location.

Is this position remote or onsite, and where is it located?

This is an onsite full-time position at the Boston Support Center in Canton, MA.

What qualifications are required for this role?

A 4-year degree and previous customer service experience are required, along with demonstrated ability to troubleshoot and problem solve, and the ability to listen, talk, and type simultaneously.

What is the company culture like at Inspire/Dunkin'?

The culture emphasizes surrounding ourselves with valued people, flexible schedules, free coffee, donuts, and ice cream daily, and features an office dog as Chief Joy Officer, fostering a joyful and collaborative environment.

What are the shift schedules for this position?

Shifts are Monday-Thursday 10am-7pm or Tuesday-Friday 10am-7pm, including one weekend shift from 7am-3:30pm.

Inspire

Provides renewable energy subscription services

About Inspire

Inspire provides renewable energy solutions through a flat rate subscription model. Customers can easily switch to 100% renewable energy with a low monthly price, which remains consistent without the fluctuations typical of traditional energy bills. This subscription service is designed for environmentally conscious consumers who want to support clean energy sources. Inspire stands out from competitors by offering a straightforward and predictable pricing structure, along with highly regarded customer service that emphasizes clear and personable interactions. The company's goal is to positively impact the environment by combating climate change and promoting clean air initiatives.

Santa Monica, CaliforniaHeadquarters

2014Year Founded

$8MTotal Funding

SERIES_ACompany Stage

Energy, Consumer GoodsIndustries

51-200Employees

Benefits

Comprehensive health plans

401k matching

Training & development

Flexible PTO

Wellness days

Paid parental leave

Risks

Increased competition could erode Inspire's market share.

Potential changes in government subsidies may impact Inspire's pricing model.

Rising operational costs could force Inspire to increase subscription fees.

Differentiation

Inspire offers a flat rate subscription for 100% renewable energy.

Customers can switch to Inspire's service in less than two minutes.

Inspire is known for excellent customer service and clear communication.

Upsides

Growing consumer interest in sustainable living boosts demand for Inspire's services.

Advancements in battery storage enhance Inspire's renewable energy reliability.

Government incentives for renewable energy adoption make Inspire's model more appealing.

Land your dream remote job 3x faster with AI

Try Jobo Free